Ian Brodie

Ian Brodie


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Are You Building Your Tribe Yet

Posted on August 18th, 2011.

I'm going to talk about a marketing strategy that's not for everyone.

It's hugely powerful, perhaps the most powerful strategy there is. But as I say, not for everyone.

The strategy is to build a tribe, a following, a “gang” – call it what you will.

Seth Godin wrote about it in his book Tribes (though to be honest, I think he overcomplicated it).

I touched on it when I wrote about Authority Marketing recently – establishing yourself as a leading expert in your field. Building a tribe goes one step further.

Building a tribe means creating a following of people who not only respect you, not only believe you know what you're talking about – but support you, want you to succeed.

Or more exactly, they want what you stand for to succeed.

You see, creating a tribe is about more than you. It's about a cause, a higher purpose.

To build a tribe you have to stand for something, champion something.

Back in the 80s my wife used to shop a lot at Body Shop. It wasn't just that they had great products. It was what they stood for.

Notwithstanding the later controversies about whether they were quite as green as they made out, at the time it felt good to support a company which stood for something we believed in.

Of course, the products had to be great too. But later, when the high street stores started bringing out comparable (and cheaper) “natural” brands we stayed loyal.

We felt we were part of a cause. And we were evangelists to those who hadn't “seen the light”. We identified with the people behind the business and what they were trying to do.

Can “normal” businesses like yours or mine inspire the same fierce loyalty and feelings of belonging?

Sure we can.

We all stand for something when you think about it. None of us is purely in it just for the money.

I interviewed consultant John Seddon recently for my Authority Marketing podcast series (you can listen here: John Seddon Interview). John's company is hugely successful and they win a lot of improvement projects with the public sector.

But they don't just win them because they're good at what they do. They win them because Seddon is an evangelist for systems thinking led improvement. He has a passion for improving the public sector ‘the right way” and is fiercly critical of the status quo. That's attracted a tribe of people who buy in to his philosophy.

My friend Charlie Green is the go-to guy for improving trust in business. But he hasn't just got there because he's an expert in trust. He's got there because he has a point of view on what businesses should be doing to build trust – on what's right and what's wrong.

Another friend, Tom Searcy, leads the field in advising companies on winning big sales through RFPs. But he's not a cold technician. He's a cheerleader and advocate for small businesses fighting against their bigger competitors to win those big sales.

Whose cause do you champion?

Perhaps you're a leadership trainer looking to unleash all the hidden talents in organisations. or a career coach who loves to help people find their calling. or a supply chain consultant on a mission to cut waste and bureacracy. Or a marketing consultant looking to generate growth in neglected inner cities.

For myself, over the years, I've seen myself becoming more and more an advocate of “pain free” ways of marketing and selling. Of approaches that allow professionals to win clients without being pushy or sleazy – and actually enjoying what they do. A champion of “pain free marketing” as it were.

What about you? Do you have such a passion?

Because if you actually stand for something, if you can build a tribe around that, then marketing becomes a whole lot easier and more pleasant.

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Marketing

Why Networking Doesn’t Work (for me)

Posted on August 18th, 2011.

Are you a good networker?

I was pretty good. Invested in training. Read all I could. Went to some great events organised by some wonderful people.

I put the work into it. Practised and practised. Even got good enough to be asked to teach networking skills to others.

But it frustrated the hell out of me.

Perhaps you've experienced something similar? I used to go to events, meet people, ask them about their business, probe some of their challenges, tell them about what I did if asked.

All the stuff you're supposed to do.

I did OK. But nowhere near as well as I thought I should be doing.

After a few years it finally dawned on me what was going on.

You see networking, like any marketing, is a game.

And it's a game of skill. The people who do best at networking are the ones with the best networking skills.

Now that might sound like stating the bleeding obvious, but bear with me.

By networking skills I mean how well you interact with others, how good a listener you are, how well you can get across what you do in an interesting and memorable way.

Of course, there's more to it than that. But critically, success at networking is not particularly dependent on the depth of your expertise. On being the best in your field.

Don't get me wrong – you have to be good at what you do. Eventually your reputation will catch up with you if you're not.

But you don't have to be the best.

What happens is that when you enter that room, you're on a level playing field.You could be the world's leading expert in your field, it doesn't matter. No one knows you.

By the time they leave the room, the impression they have of you will be based on 5 minutes of interacting with you.

Even if they meet you multiple times over multiple events, their impression of you will be based on a very small amount of time.

Enough time for them to tell if you're a nice person. To tell if you listen to them and engage with them. Enough time for your networking skills to shine.

But nowhere near enough time for your depth of expertise and experience to show. For them to tell if you're really the world's leading expert or just a decent hardworking professional who does a good job.

And that's when I realised why networking wasn't working for me.

At the risk of sounding immodest – I really am an expert (in the rather limited field of marketing and business development for consultants and coaches – I'm pretty much a duffer at everything else).

My networking skills are good. But no better than dozens of others who've done the training and put in the work like I did.

Put me in a room alongside an averagely skilled marketing consultant who's a master networker, and he'll come out with the business, not me.

That's the nature of networking.

Nothing wrong with that. But it told me that I needed to find marketing methods that played on my unique skills.

For me, doing presentations at events rather than just attending them gave me a chance to showcase my expertise – and it worked far better for me at building relationships and winning clients.

As, of course, does my website, webinars, articles, etc.

Nowadays I only do marketing that showcases my expertise and builds my percieved authority.

What can you learn from this?

Whatever your personal edge – whether you're a technical expert, someone with decades of experience, you're a wonderful person to work with, you always get results, you're the cheapest there is.

Whatever it is – you need to use a marketing approach that showcases it.

Don't use approaches where you're just one of many like I did for so long with networking.

Focus on something that will let you shine.

So what approaches worked better for me (and will probably work better for you too)?

They're the strategies I outline in detail in Momentum Club. You can grab a $1 trial and start implementing those strategies right now by clicking here.

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Get Clients Online

How to Win Business with your Blog – Part 9: The Best Resources For Blogging

Posted on August 17th, 2011.

ToolsIn my series of articles on How to Win Business with your Blog you'll have seen just how powerful a blog can be in winning you clients. And you've learned some of the key strategies to make blogging work for you.

But there's often a big gap between information, ideas, good intentions – and actual implementation.

Often it's tricky to know where to start, and you may be worried about running down a dead end or just wasting your time.

So here are my recommendations on key resources to help get you up and running quickly.

Getting Your Blog Up and Running

Firstly, I recommend that rather than hosting your blog on a free platform like blogger.com or wordpress.com, you host it on your own domain. It's not that tricky, and it means that the assets you build (for example, the links in to your site) are yours, rather than helping out the blogging platform. And you're not subject to the whims and policy changes of the platform providers.

To do this, you'll need to register a domain (or use one you already have – such as running it at www.mysite.com/blog) and then get hosting for the domain.

For domain registration I personally use godaddy.com as my primary registrar. They're easy to use with good customer support. And because they're big, no matter what you're trying to do (for example configure google apps) there'll be instructions on how to do it on godaddy.

My primary sites (including this one of course) are hosted on Lightningbase for high performance at great value. I can thoroughly recommend them. I also host other sites on Siteground which is a good, low cost alternative.

You can boost the performance of any site using a content delivery network. Cloudflare is a free one I use. It's a bit technical to set up but worth it.

Without question, the platform I'd recommend for your blog (and your website generally) is WordPress.

Sure, there are other free platforms like Drupal and Joomla. And other proprietary systems to run your blog.

But WordPress works. It's got by far the most available themes (to make your site look good) and plugins (to give it functionality like doing backups, adding social media icons, optimising the site for search engines, etc.). And almost everything is free.

It's well supported by website hosting companies, so you can install it and have it running with one press of a button.

And there's no shortage of people who can help you – either with advice, or to do the whole thing for you.

So head over to www.wordpress.org to check it out.

Themes and Plugins for WordPress

Your site needs to look professional – and the best basis for that it to tweak a WordPress premium theme.

On ianbrodie.com I use the Expert Marketer theme from Themeforest.

Studiopress is the home of some very high quality WordPress premium themes – many designed specifically as showcase sites for consultants and freelancers. My other favorites are the Executive Theme, Enterprise Theme, Agency Theme and Freelance Theme.

Optimizepress is the theme I use to run my membership sites. It's specially pre-configured to handle sales pages, “squeeze pages”, product launches and membership sites. Thoroughly recommended – this theme has saved my literally days of configuration.

For high converting landing pages on my own site where I don't want to send people to a different site, I use LeadPages. It's such a huge timesaver – you just select the basic template for optin forms or webinar registrations or sales pages, make a few adjustments to text and images and you've got a high converting page up and running in less than 5-10 minutes.

For optin forms on your normal blog pages and posts, I recommend Thrive leads. It has a “what you see is what you get” editor and templates that lets you create great looking optin forms for your sidebar, after blog posts etc.

If you've got a premium theme it probably has built in search engine optimisation features. But if not, you'll need the All in One SEO Plugin or Yoast's SEO plugin. I also recommend W3 Total Cache to boost the performance of your site. For all my sites I use Contact Form 7 as a way of creating quick, easy contact forms for people to get in touch with me.

I also use Tweetily to randomly tweet out links to my old blog posts.

For my social sharing icons I use the Social Warfare plugin – it's one of the few that properly counts Tweets these days.

For my podcasts I use the Blubrry Powerpress plugin. And I use Akismet to trap spam comments.

Most important of all: you need to take regular backups of your site in case of problems. There's a free database backup plugin for wordpress. This backs up your blog posts and pages. Many web hosting companies – especially the premium ones like Siteground – have a backup solution included in the hosting.

Landing Pages

For Landing pages I use Thrive Architect. Thrive Architect is very marketing focused with lots of options for optin forms, testimonials, etc. And it has some great “out of the box” templates you can reuse.

Email Marketing

I highlighted the importance of Email Marketing for nurturing relationships with potential clients.

Personally, I use Active Campaign. It provides advanced email marketing with excellent integration with CRM systems, accounting systems and a whole host of others. And unlike Infusionsoft or Ontraport it starts off at the same pricing level as simple systems like Aweber or Mailchimp.

You can read my review of Active Campaign here.

For more basic options if you don't need the advanced automation, I recommend GetResponse.

That's it – these tools and services should be really helpfully to you. But most important of all – just get going. You'll learn as you go along.

Tom Peters recently said “No single thing in the last 15 years has been as important to my professional life as blogging…and it's the best damn marketing tool I've ever had by an order of magnitude”.

'nuff said.

* Some of these links are affiliate links. In other words, if you eventually sign up and buy these products via my link I'll get a commission. This has in no way influenced my recommendation. I use all these products myself as my primary tools (as you can see from the site and my emails).

 

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Free Tutorials

Posted on August 13th, 2011.

Get free access to my "Ultimate Guide" tutorials on some of the most important elements of your marketing.  

How To Create an Online Course: The Ultimate Guide
  • A step-by-step guide taking you from choosing a topic and finding the right audience through to pricing, piloting and launching your course.
  • A step-by-step guide showing you exactly what you need to do to build a steady flow of leads and clients by harnessing your ability to deliver value.
  • Setting the ground for effective follow-up
  • What to do when you first meet someone
  • Initial follow-up to make a strong first impression
  •  Long-term follow-up to build credibility and trust
  • How to turn follow-up into clients
  • How to “Recover and Reuse” your existing testimonials.
  • Setting the right expectation to get more testimonials.
  • Get the timing right for asking for testimonials.
  • Preparing the ground to ease your way into asking.
  • The best ways to ask for testimonials.
  • How much time do you really need for marketing?
  • Get the right mindset.
  • Make time though ruthless prioritisation.
  • Use Scheduling To Ensure You Get Your Marketing Done.
  • Get More Marketing Done Using Efficiency Tools & Techniques.
  • The 3 key principles of winning corporate clients: Focus, Lead with Value, Nurture for the Long Term.
  • The top 3 marketing strategies for getting visible with corporate clients.
  • How to implement your corporate client strategy effectively.

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Get Clients Online

How To Win Business With Your Blog – Part 8: Where I Get My Traffic From

Posted on July 30th, 2011.

(Please note this article was written in 2011 – my traffic sources change and right now the #1 source of traffic for me is from my regular emails. At other times it has been from paid advertising).

Most articles about winning business online start with how to get traffic – but I've left it until last.

And the reason is that so should you.

There's no point in getting a ton of traffic to your site if none of it turns into subscribers or clients. You first need to get your content right to get visitors engaged and your conversion right to get clients.

Once you're confident that the traffic you get will turn into something useful, then you can start ramping it up.

Sources of Traffic

There are a zillion sources of traffic for your blog. I can't hope to possibly do justice to all of them. So instead, I'm going to tell you where I get my traffic from (with a few additional recommendations).

Overall, I get roughly 10,000 unique visitors per month.

My #1 Traffic Source: Google

I get 52% of my traffic from search engines – 48% of it from google.

For me, search engine traffic is critical. Not just because there's so much of it – but because the traffic is from people searching for something. And if they find my site, it means that most of the time, they're searching for something I can help with.

There are really two main sorts of searches I get. There are what I call “problem” searches. This is where visitors (hopefully potential clients) are in the early stages of trying to address an issue and have come searching about the issue itself.

So the search could be something like “how to get more clients”, or “how to become a trusted advisor”.

The second type are “solution searches”. Where the visitor already has an idea of what they need – so they're searching for that. Things like “sales training” or “marketing consultant”.

Solution searches are from people who are closer to buying – so theoretically they're the best. The trouble is, they haven't built a relationship with me yet and I've got a short space of time to build up the trust and credibility needed for them to feel confident hiring me.

Problem searches are a longer sales cycle. But the advantage is that if they keep coming back to my site, or subscribe to my newsletter, then by the time they've figured out what they need, they'll already know and trust me (and my blog may have influenced what they decide they need).

Early on, I figured out what the important problem and solution searches would be for my services and I invested heavily in my own education on search engine optimisation (SEO) to make sure I knew how to make sure I ranked at the top of google for those phrases.

A few years later and it's paid off.

I thoroughly recommend you make a similar investment. Not in the technical details (unless you really want to). But in learning the key principles so you can make sure anyone who does SEO work for you is doing it right.

I'll be writing more on this topic soon.

My #2 Traffic Source: Direct visits

25% of my traffic is direct. These are visitors who've come to my site directly without clicking on a link on an earlier website or a search engine.

So they've either bookmarked my site and are coming back, or they're on my email newsletter list and are clicking on a link in their email program.

These are crucial visitors for me. They're my regular subscribers and repeat visitors. The people most likely to become clients.

But I can't directly control how much of this traffic I get. It's a function of how many people come from other sources and how well I do in converting them into subscribers/repeat visitors.

My #3 Traffic Source: Social media

11% of my traffic comes from social media: 6% from Twitter, 3% from Facebook, 2% from Linkedin.

It's not a ton of traffic – but it's over 1,000 unique visitors so it's worth having.

I don't do a lot on social media. A few minutes every day on each of the big sites.

But I have a big Twitter following and I've implemented quite a bit of automation to make me more productive.  I tweet each of my new blog posts a couple of times. I also have a plugin installed called “Tweet Old Posts” which randomly tweets one of my old blog posts every few hours – that doubled my twitter traffic when I installed it.

Most of my Facebook and Linked traffic comes from the “like buttons” I've got on the blog (via a plugin called Digg Digg). Readers click the like button for their preferred network and their followers, contacts and fans see a link to my blog posts.

Linkedin is particularly interesting. Despite getting less traffic than the other social media sites, I get over 5 times the sign-up rate from Linkedin traffic as from Facebook or Twitter. I assume because there's just a greater number of relevant people connected to me and my contacts on Linkedin.

Although none of the social media sites were so big when I started blogging nearly 4 years ago, I would definitely recommend it for people starting out.

I've helped a few people get their blogs up and running recently, and social media has been a big help.

It can take a long time to get a decent ranking in google for your key search terms – but with social media you can be up and running much quicker and generating relevant traffic. Especially if you have a pre-established network.

The downside is that you have to keep working at it.

With SEO, one you've worked to get a good ranking you have to put in much less effort to maintain it. With social media, you have to keep working just as hard forever.

The remainder: Other referring websites

The remaining 12% of traffic comes from people clicking links from other people's websites. This may be links from an article directory, a blogroll on another blog, or a specific blog post or article which mentions my site.

Exactly which sites I get this remaining traffic from changes each month – as does the “quality” of the click.

I get particularly high newsletter signup rates if I write a guest article for someone else's site or blog, or I'm interviewed by them or otherwise mentioned favourably. This is obviously particularly true if the other site is closely related to mine.

For example, a year or so ago, one of my articles on referrals was reprinted on the site of veteran sales trainer and motivational speaker Zig Ziglar.

I got a flood of traffic, and over 30% of the visitors subscribed to my newsletter.

I get subscription rates of 10%+ for other articles I've written. Whereas with less directly related links, there are often no subscribers or a very low percentage.

Joint Venture Traffic

I ought to say a few words about what's called Joint Venture Traffic.

A few blogs have managed to get huge amounts of traffic by being recommended in the email newsletters of other highly successful bloggers or internet marketers.

This is very similar to the quality of traffic you can get from links from your own articles or strong recommendations on other sites. But if the other blogger/marketer has a big following, the traffic and the quality can be even higher.

However, there's almost always a commercial relationship in this case. The new blogger may be a client or mentee of the other marketer. Or they may be sending traffic for a cut (usually at least 50%) of the revenues from a product the blogger is trying to sell.

For that reason, unless you're already well connected or have a proven product to sell, you're unlikely to get much joint venture traffic.

In fact it's worth being a little wary of so-called experts who talk about the rapid results they've got – when in fact they're really due to someone else sending them a ton of traffic. A strategy that you're unlikely to be able to reproduce yourself.

Good stuff if you can though.

Recommendations

So, based on my experiences, what do I recommend you do to get traffic?

  1. As soon as you can, identify your problem and solution keywords and invest in search engine optimisation to drive traffic from google. It'll take a while to pay off though.
  2. In the short term, use social media to get relevant visitors to your site. Tweet your new blog posts and share them on Linkedin and Facebook. Make sure you have prominent social sharing buttons on your site. If you're in the professions – pay particular attention to Linkedin. Build up your presence and contribution to relevant groups and occasionally link to some of your articles.
  3. Get traffic (and help your SEO) by offering guest articles (sometimes even a minor rewrite of an existing article will do) to other sites in similar fields to yours.

Above all, keep putting out quality content. Eventually your initial small following will share your quality material with others and it will grow.

In the final article in this series I share some of the best resources to get you started blogging.

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Get Clients Online

How to Win Business with your Blog – Part 7: From Subscribers to Clients

Posted on July 27th, 2011.

I hope you enjoyed Derek Halpern's critique of my site in the last post on Conversion Optimization. There were lots of tips in there that will absolutely raise your conversion rate – you'll see me implement many of them in the next few weeks.

Of course, converting visitors to subscribers is great – but it's just the first step. Next you need to convert subscribers into clients.

In truth, I feel this is the area where the accumulated wisdom in online marketing for consultants and coaches is at its thinnest. What I'm going to talk about is based primarily on my own experience, because I've not seen an awful lot of codified best practice out there.

Now there are really two ways to to win high paying consulting or coaching clients online from your blog.

The first is to keep turning out really valuable content for your blog and email newsleter. Content that convinces your readers of your credibility and your ability to get things done. Over time, this ongoing drip-feed will eventually tip over many potential clients from uncertainty into deciding that they should be working with you.

Or sometimes, a problem or opportunity will hit them in your area. And if you've done your job, you'll be the first person they call.

For me, this is what provides the core, steady flow of clients into my business. my visitor and subscriber levels are high enough that I can rely on this to fill my pipeline.

The other method of converting subscribers into clients is more proactive.

This involves promoting your services more visibly to your visitors and subscribers.

It could be very subtle. A short PS at the end of your email newsletter. An in-passing mention in a blog post covering a related topic.

Or it could be more overt. An email to subscribers offering a free coaching session, for example.

Personally, I've found that overt promotion works better for specific, time-limited products and programs than it does for your regular services. An email promoting your normal everyday coaching or consulting services falls down on two counts. Firstly, it doesn't offer anything new, any value over and above what they could find on your website services page. It's all about you wanting to sell. Secondly, you risk sending the message that you're struggling – you're not busy and are sending an email out in desperation.

An email sent out to promote a specific new or time-limited product or service is different though.

It's new information. Something readers can't find every day on your site. And often a new product or service launch comes complete with extra free content as a preview.

And because it's new or only available for a limited time, there's a logical reason why you're contacting them to promote it. You can often generate a degree of buzz around the new product or service with other sites or bloggers linking to the new free content associated with it.

Think about having an entry-level service too. For people who've built their relationship with you online without ever meeting you face to face, it's a big step to hire you for a large conslting project or long-term coaching program. So make sure they can take baby-steps to build up their confidence and experience of you. Perhaps a short diagnostic assessment, or a group coaching program or paid membership site they can join.

Once they've built up conficence via your lower-level service, they'll take much less persuading to hire you for the big stuff.

There's a fine line with overt promotion between effective showcasing of your service and your emails becoming seen as purely promotional – and hence likely to end up in the trash folder. Always make sure you're balancing giving value with the promotional side. Overall your emails and blog posts should be 80-90% content, and at most 10-20% promotional.

Having said that, while many in the internet world over-promote – the reverse is usually true of consultants and coaches. Our natural aversion to being seen as salesy means that most of us don't promote our services enough – me included if I was honest. We like to think that our wonderfulness will shine through and clients will drop in our lap without having to actively promote.

That may happen to some. But for most of us it's a surefire route to the poorhouse.

We need to grit our teeth, plan out how we can actively (yet gently) promote our services through our blog and our newsletter – then do it.

The next article looks at the best sources of traffic for a blog.

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More Clients Memorandum

You MUST ask yourself this question

Posted on July 24th, 2011.

A while ago we had one of our best summer holidays ever. Kathy, the kids and I spent a wonderful week in Anglesey – a little islandy thing off the North West coast of Wales.

We lay on the beach in the sun most days, while the kids went off swimming, fishing or paddling around in our little boat. Fantastic stuff.

We weren't initially planning to go. We'd got out all the brochures with exotic and far flung destinations. Lots of exciting looking places we've never been, but everyone tells us we really should go to.

We were struggling to choose, then one evening Kathy turned to me…

“What would you say was the best holiday we've ever had? The one you've most enjoyed?”

“Honestly? When we rented that apartment in Anglesey a few years ago.”

“Me too. Why don't we just go there again then?”

So we did.

And we had a brilliant time again. It suits us. Easy to relax and do nothing – yet plenty for the kids to do.

It's so easy to be tempted by all those exciting new places in the brochures. But by sticking to what we knew worked for us we had a great time.

And it's often the same with your marketing too.

It's so easy to be lured by “shiny new object” syndrome. To see how much success others seem to be having with marketing approaches you're not using.

And I'll admit, I'm a huge advocate of shiny new stuff like online marketing myself. I'll tell anyone who asks it's been the most effective marketing strategy I've ever used.

But often the best thing you can do is ask yourself the same simple question Kathy asked me: what's worked the best for you before?

Whether it's networking, direct mail, conference presentations, referrals. If it's worked well for you before, chances are it'll work well for you again.

You should still experiment. Try out the odd shiny new marketing approach. But not at the expense of what you know actually works for you.

It may not be exciting and new. You may have got a bit bored with it over time.

But if it works, stick with it until you find something genuinely better.

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Conversion Optimization: Derek Halpern Reviews ianbrodie.com

Posted on July 20th, 2011.

In my last post on Winning Business with your Blog, I talked about the importance of converting website visitors to email subscribers.

Once you have permission to keep in touch, you can build credibility and trust with your potential clients over time. It's THE most powerful way to win clients online for consultants and coaches.

For such an important topic, I thought it was time to wheel in the “big guns”.

And while I like to think I'm pretty hot on online marketing for consultants and coaches – when it comes to conversion optimization, there's one guy all the “superstars” call.

Derek Halpern of Social Triggers has done website reviews for folks like social media legend Chris Brogan and internet marketing superstars David Risley and Pat Flynn. So I thought it was high time he did one for little old me.

In this video, Derek will reveal some of his “underground” strategies for getting people to opt in to your mailing list. I've been doing this stuff for years and thought I'd seen it all, but a couple of the things Derek talked about were completely new for me.

And, of course, the idea is not just to see how my site can be improved – but to apply those ideas to your own site. Both the things I'm doing well, and the areas where I could do better.

Enjoy…

http://www.youtube.com/watch?v=l33dt6-Nh00

If you'd like to get access to Derek's private newsletter where he shares more detailed tips on improving the conversion of your website – then head over to:

http://www.socialtriggers.com/ib

The next article looks at the next step: how to convert subscribers into paying clients.

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How to Win Business with your Blog – part 6: Conversion

Posted on July 20th, 2011.

Conversion: actually turning website visitors into paying clients is where the rubber hits the road.

I'm sure you know the old saying: Turnover is vanity, Profit is sanity.

It's the same thing for websites: Visitors are vanity, Conversions are sanity.

Now, if you're a consultant or coach wanting to convert visitors to clients – you need to think of two stages of conversion.

You see, you're never going to convert a first time visitor into a paying client in one visit. Not for the kind of intangible, high value, high impact services you deliver.

Even if they come to your website desperate for help, they'll need to build up confidence in your capabilities and trust that they can work with you. That's not going to happen instantly – they'll need to interact with you repeatedly.

Unfortunately, the chances are that even if your content is brilliant, most visitors won't be back. They'll make a mental note to come back. Maybe even bookmark your site. But then the real world will take over and they'll forget you.

If you want to be successful, you must take this process of regular interaction into your own hands.

You must get them to “connect” with you somehow. Give you permission to proactively communicate with them.

Then you can keep in touch, build credibility and establish your trustworthiness without relying on them remembering to come back to your site.

Connecting on Facebook, Twitter or Linkedin can help with this.

But by far the best way for someone writing a blog is to get visitors to subscribe to receive regular communications from you via email.

People still pay more attention to emails (as long as they're not considered spam) than social media. You might chat to a friend on Facebook or tweet some gossip. But if you want a serious 1-1 discussion online, you want to send an important document, or make a complex point: you use email.

Many businesses have an email newsletter. But usually it's awful. Full of me, me, me information about them, what they're doing, their products. Nothing of value to the subscriber.

In fact “newsletter” is a bad name for it. You shouldn't be sharing news. You should be sending information of value. Like the blog posts, but even better. Personally, I refer to mine as an “Insider Strategies email”.

So although your long term goal should be to convert visitors to clients. Your interim goal should be to convert visitors to subscribers.

Because subscribers are the people who are more likely than any others to eventually become clients.

You'll see on this site that I give many opportunities for people to sign up to my regular communications. There's a box in the header, in the sidebar and at the end of every post.

And I have a “bribe” to encourage people to sign up. Subscribers get free access to my Client Breakthrough training videos and detailed report on how to attract and win more clients.

But the key is that I stay in contact with weekly emails that to the best of my ability are both entertaining and provide valuable information. So that over time my credibility and likeability grows.

Only a small percentage will ever become clients, of course. To everyone else the emails and blog posts are a gift.

But get enough subscribers, keep in touch with great content, and your client base will grow.

Next time…some advanced conversion tips from online marketing expert Derek Halpern as he reviews my site live on video (gulp)…

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Get Clients Online

How to Win Business with your Blog – Part 4: Content that Wins Clients

Posted on July 15th, 2011.

Here's something that made a huge difference to the number of enquires I was getting from potential clients once I figured it out.

You see, like most people, it wasn't long into my time online that I heard the immortal advice: “content is king”. That you must create useful, valuable content for your blog. And I absolutely followed that advice.

I tried to create the best, most insightful content I could.

But I discovered that useful, valuable content is not enough.

It must be useful, valuable content that wins you clients.

And there's a difference. There are certain things you can write about. Certain topics and certain ways of covering them that will lead some of your readers to believe that you're the right person to hire to help them.

Are these secret topics and magic words known only to insiders – the top echelon of bloggers?

Thankfully no.

In fact, the content that wins you clients is actually unique to you.

The things that you should write about that will win you clients are different to the things I should write about to win me clients. Because they're dependent on what your potential clients and my potential clients need to believe before they're ready to hire us.

And those things are specific to our target clients and what we have to offer them.

So how do you figure out what it is that your potential clients need to hear from you?

Well, the thing I've found that works the very best is simply to get out a blank sheet of paper and visualise my ideal target client. If you've downloaded my free Pain Free Marketing course, you'll know I like to create little pen pictures of my ideal clients so that I can put myself in their shoes and think from their perspective.

In this case the thing I think through is “what do they need to know and feel before they'll be ready to hire me?”. I write down as much as I can on that.

I also test my ideas as much as possible. Get feedback from my mastermind group and, of course, clients themselves.

So, for example, let's say you're a leadership coach. Before clients are ready to hire you, they probably need to know you've coached other leaders who've become successful. Maybe even been a successful leader yourself.

They probably need to know that improving their leadership will pay off for them and their organisation. They probably will need to feel they can work with you – that they like you enough for the relationship to work. And they probably need to have enough confidence in their own capabilities that they'll be “coachable”.

(Normally you'd get a bit more detailed than this – pulling out examples specific to your target clients and the type of coaching you do – but not being a leadership coach myself I've kept it fairly generic).

Could you write blog posts which help potential clients know and feel these things about you?

Absolutely.

You have to make them informative and insightful too – rather than just “hey, I've coached other leaders”. But rather than just writing a “how to” post about an aspect of leadership, use some examples from leaders you've worked with.

Your readers will learn from the post – but subtly and subconsciously they'll also remember that you work with leaders who've successfully improved their skills.

Do a video or two, or a few light-hearted posts, and especially ones where you share your own feelings and insecurities – and they'll begin to feel they know you as a person and begin to feel they could work with you.

Share a case study of how one leader used his new leadership capabilities to transform his organisation, and in particular, what it was worth to him and that organisation to do so – and you'll be building the business case in their minds for working with you.

Talk about some of the common fears leaders have, their insecurities and issues and how it's possible to overcome them – and they'll begin to feel that they too could improve.

Keep working at that list. Maybe not every post. But regularly (and repeatedly as not everyone will read everything every time). And pretty soon, you'll have established yourself as being the sort of person they could hire.

And like I did, you'll find yourself getting more enquiries and more clients.

The next post in the series is about finding the right “voice” for your blog to engage with visitors.