Ian Brodie

Ian Brodie


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So what marketing *will* work for me?

Posted on July 7th, 2019.

o last week I talked about how experience teaches you that there's never just one way to do anything. Especially not in marketing.

So if you want to find good ways of marketing that work for you, where do you start? There are so many options out there.

I think one of the best ways to do it is to start with “who do you want to be?”

I don't mean in some grand philosophical sense. Just the practical sense of how you want your audience to see you. What you feel comfortable with.

I found out about this when getting coaching on magic years ago from Roberto Giobbi as part of my obsession with magic at the time.

Roberto asked me bluntly what I wanted my audience to experience and feel when I was performing.

Was I trying to fool them? Amuse them? Astound them? Make them laugh? Give them a once in a lifetime experience of sheer wonder?

And who was I trying to be? A suave entertainer, a clown, a skilful cardsharp?

Answering that question told me what kind of tricks and performing style would work best for me.

The same goes for marketing.

Once you answer the question of who you want to be – what you want your marketing audience to experience and feel when they hear from you – the right tactics to use become easy to choose.

Personally, I want my audience to see me as a nice guy with a lot of useful and practical experience to share. I want them (you) to see me as a giver – someone who genuinely wants to help rather than just make money. Because that's who I think I am and want to be.

For me, that means any marketing I do has to give value to potential clients and not be aggressive or intrusive.

That means I don't do cold calling. I don't do purely promotional outreach or adverts. I don't do “joint ventures” (that seem to me to be largely about using access to your audience as a bargaining chip to get access to someone else's audience, not because you think they'll benefit).

Now frankly, those are probably just my own unjustified biases. I'm sure other people see joint ventures or cold outreach differently.

But the important point is, it doesn't matter.

Since marketing tactics that have been around the block a while all work reasonably well, the important thing isn't to try to find some kind of mythical “best” tactic. 

It's to find a few I can make work for me.

That means they have to be tactics I feel comfortable with and that are aligned with who I want to be.

From there it's a matter of focusing on a small number of them and getting good at them.

It's much more important to choose something and get good at it than it is to go round in circles searching for the “best” and never build any competence.

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Knowing this one thing dissolves confusion

Posted on June 30th, 2019.

One of the biggest enemies we face in our business is confusion and overwhelm.

Not knowing what the right thing to do is, and getting paralysed.

It's not surprising it happens with our marketing. We're being told day in and day out about new (or old) stuff that's the “best” way to get more clients. Which is it?

I've recently been diving deeper into Linkedin again and have been amused to see just how much disagreement there is amongst experts as to what the best way to get clients on Linkedin is.

Some will say you've got to be messaging prospects with links to valuable resources. Others will argue that no, you should be messaging to ask questions and start conversations. And another gang say that you shouldn't be messaging at all and instead you should be posting content on Linkedin for your connections to engage with if they're interested.

And they all spend half their time telling you why the other experts are completely wrong.

Who's actually right?

All of them.

One of the things that age and experience teaches you is that not everyone is the same.

Some potential clients will value being sent useful information. Others will value engaging in conversations. And some, like me, don't want to be disturbed at all – we'll seek you out if we want something.

This simple realisation that not everything is black and white is liberating.

You realise that any sensible approach to marketing will work for some potential clients, but not for others. Or it will work some of the time.

As long as it works for enough people enough of the time it can work for you.

You don't have to waste time going round in circles as the experts argue over why their method works and the others don't.

You can pick a sensible one that you feel comfortable with and focus on making it work for you.

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The surprising way restrictions set you free

Posted on June 23rd, 2019.

Sometimes when you're trying to come up with ideas or solve a problem, the answer isn't to think big, it's to think small.

Or more accurately, to put restrictions on yourself.

For example, if I asked you to think of ten ways to increase your revenue you'd probably flounder.

The scope is too broad. There are so many options you end up with generic, wishy-washy ideas. “Get more clients' for example. Duh.

But if I asked you instead to think of ten ways of getting your existing clients to stay with you for a month longer you'd get much more concrete answers.

For example:

  • Maybe I just make my default coaching contract last 8 months instead of 6?
  • Maybe if I help them get results faster in the first month they'll want to stay longer?
  • Maybe if I communicate personally a bit more frequently at the point where they usually leave, they'll either tell me if there's a problem or simply feel a bit friendlier to me and stay a bit longer?
  • etc etc.

Those aren't earth-shattering ideas, but they're much more concrete and implementable than the ones you typically come up with if you start with a completely blank slate.

By restricting your options you get much more focused.

Next time you have a tricky problem, try adding come constraints and then coming up with ideas.

And, just for now – why not think through for yourself how you could get your clients to stay with you for just a month longer.  It's an 8.33% increase in revenue if you can. 

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3 ways this type of email works

Posted on June 16th, 2019.

By “this” type of email, I really do mean this email.

List emails.

“3 reasons this type of email works”

“The top 3 reasons you're losing sales”

“7 simple strategies for winning more clients”

A bit old-fashioned, perhaps. Everyone's seen list emails time and time again.

But done right, they work.

Firstly, they're almost always focused on some kind of benefit or implied benefit like finding out why something failed.

And at the end of the day, the reason your readers signed up to your emails is to get value from them. Some kind of result. If your emails stop delivering benefits, your readers will eventually stop reading.

Second, the number in the subject line triggers curiosity.

It's like those “countdown” shows on TV. “The top 100 toys from the 80s”, “Britain's favourite rock band” or any one of million shows that counts down to the winner with the inevitable commentary from c-list celebs.

The reason there's a million of these shows is they work. We can't resist tuning in to find out what won the vote as the #1 toy of the 80s or whatever the category is.

Same with your emails.

That little bit of curiosity as to what the top 3 reasons for losing sales are, or the 7 simple strategies, or the 3 reasons this type of email works. It's enough to get more people reading than you might otherwise get.

The final reason is a very practical one: they're easy to write.

Everyone has at least half a dozen subjects where they could quickly rattle off a short list of best practices or problems or top tips.

And because they're easy to write – it means they get written.

No agonising over a blank screen for an hour, then eventually thinking “oh, I'll send an email next week instead, no one will notice”.

Tap, tap, tap, it's done. 

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Mary Poppins…marketing genius

Posted on June 14th, 2019.

One of the biggest problems we face with our marketing is that the messages we want to get across to potential clients aren't necessarily things they want to hear.

And that's particularly true when 95% or more of the time they're not ready to buy (yet).

If they were ready to buy, then information about our products and services would be useful to them. But if they're not, it's just so much blah blah.

Of course, we'd ideally like them to know how great our stuff is before they're in buying mode. And often, when we're communicating with people we have no idea whether they're in buying mode or not.

That poses a problem.

We want them to know how great it is to do business with us, for example. But if they're not in buying mode then shoving testimonials at them just comes across as bragging.

We want them to know we've got a great new product that would be perfect for them. But leading with that comes across as a blatant sales pitch and it switches them off.

In fact, fear of coming across as too salesy like this is what holds many of us back from getting in touch with our very highest potential clients as I mentioned in my last email.

And that's where Mary Poppins comes in.

“A spoonful of sugar helps the medicine go down”.

It really does when it comes to marketing.

In commercial advertising, entertainment is the spoonful of sugar.

We're intrigued to see where the Gold Blend couple's relationship goes. We find Alexander Orlov the meerkat funny. So we pay attention and the marketing message piggybacks on that.

For us, value is the spoonful of sugar.

If you lead with value in your marketing then potential clients are open to it and pay attention whether they're ready to buy or not.

And you can piggyback whatever message you want on top of that.

You don't even have to do it covertly. People are smart. If you've just given them something of value then they'll lend you their ears for long enough for you to get your point across.

A simple example:

You've created a new course on teambuilding you want to promote.

The problem is that not everyone in your audience is into teambuilding. And even if they are, they're not all ready to buy right now.

So there are only so many times you can tell your audience about the benefits of the course before they get bored and switch off. Maybe forever.

So instead, lead with value.

Record some short videos with tips on team building and at the end of the videos tell them about the new course.

Then message them to tell them about the videos rather than messaging them to tell them about the course (again).

That way four wonderful things happen:

1) No one gets annoyed by your messages because you're being generous and offering something valuable – even if they don't happen to be interested in it right now.

2) The only people who go off to watch your videos are the people interested in teambuilding – so you now know who your warmer prospects are.

3) Your videos with useful tips build your credibility and their desire for the course.

4) The people who watch to the end of your videos and get the details of your course are the warmest prospects of all. It's highly likely they'd be interested in the course and because you've given them some useful information first they don't mind hearing about the course at all.

Much, much better than continually blasting your audience with a sales message.

The exact same principle applies to what we were talking about in my last email: getting in touch with potential clients to begin a discussion about an area you could help them with.

How do you do it in a way that doesn't feel icky or salesy?

Use a spoonful of sugar.

Lead with value in your message first. Point them at a useful resource related to what you'd like to talk about first. Ideally, something you've created yourself.

That way your request to talk to them about working together piggybacks along with the value. 

The value you give first puts them in the right frame of mind to receive your message.

And just as importantly, because you're giving value first you feel good about it. So you don't hold back from getting in touch.

Make sense? 

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These 5 killer assumptions blind you to your true best prospects

Posted on June 12th, 2019.

Who are your best potential clients?

The ones you should be focusing your time on if you want to maximise your chances of winning new business in the near-term?

Many people would say it's “hot prospects” – people who are ready to buy.

Not you, of course. I'm sure you know that the problem with hot prospects is that they may be ready to buy…just not from you. You haven't built up enough credibility and trust yet.

But as a result of this blind faith that there are perfect prospects out there if only we could find them, we end up spending all of our marketing time and energy on tactics that focus on strangers.

We learn the massively complex rules behind Facebook Ads, spend a small fortune trying to out-compete the zillions of other people running ads (most of whom are rather more experienced at it than us). 

And we end up with prospects who don't know us well enough to buy from us yet.

Now there's absolutely nothing wrong with that. You're building your pipeline for the future.

But if you want to prioritise winning new work in the near term, I've found time and time again that the best place to look is with the people who already know you.

The people you've already built credibility and trust with.

Not all of them are ready to buy – but those that are will favour you.

Unfortunately, we typically make 5 killer assumptions that blind us to the huge opportunities from our current contacts.

The first is that we assume that if they needed our help, they'd ask.

Sure, some might. But for most clients, it's tough enough keeping track of their own business issues or the latest misdemeanours their kids have committed at school. They're not spending their time memorising all your capabilities and constantly wondering how you could help them.

The second assumption we make is that our ex-clients don't need us any more.

We worked with them a year ago, the project was a success. Therefore they don't need any more help.

No, no, no, no, no.

How many successful projects have setbacks? How often do changes that clients implement slip back? Or perhaps they now want to move on to the next level? Or they need to do something similar in a different part of their business? Or something different but well within your capabilities?

Don't assume. Check.

The third assumption is that our current clients don't need anything more from us

Of course, none of us wants to be pushy and sneakily creep the scope of our work with them.

But have you looked around at their organisation to see the other ways you could help them? Things that would bring big benefits to them and complement the work you're already doing?

The fourth assumption is that dropped prospects will never work with us.  

Dropped prospects are potential clients you talked to about working together but for one reason or another it never quite came off.

We usually assume they chose someone else and decided we weren't for them.

But very often what really happened was their budget was cut. Or other priorities took over. Or we came a very close second for reasons that might change over time.

More often than not they'd be very happy to work with you on a different opportunity. Or even the same one now things have changed.

The fifth assumption is a real killer. We assume that getting back in touch with these contacts would feel painful, pushy and somehow icky

We worry we'll come across as desperate if we call that ex-client up to ask how things are going. We worry that our current client will think we're being too pushy if we start asking about other areas we could help them with.

So we don't.

But it doesn't have to be that way – if you lead with value when you get back in touch.

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Could you inspire your audience?

Posted on June 9th, 2019.

Some of my most successful emails in the past have been ones I would call “inspirational emails”.

Not the “look at me, I had a tough life but I turned it around and climbed Everest – if I can do it so can you” type stories that you might hear from motivational speakers.

Nothing wrong with those, except that I didn't have such a tough life and I didn't climb Everest.

No, in my case, I made my inspirational emails all about my audience. And I think that works best.

In “Here's to you” I raised a glass to my readers for all the work they do as entrepreneurs or professionals helping clients.

And in “Are you a shining light?” I challenged them to be courageous and stand up for something they believed in – and to make that visible in their marketing.

A different kind of inspiration to what you might normally think. But judging by the feedback, it did the trick.

And there's a marketing side to this too. If your audience feels inspired by you they're rather more likely to hire you.

What could you cheerlead your audience about? What could you challenge them to do?

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Another easy way to write entertaining emails

Posted on June 2nd, 2019.

What's your experience of the typical email you get from an “expert” you've subscribed to?

A riveting read?

Or dull, dull, dull.

Or perhaps just annoyingly full of showing off, teasing the secrets they know, but never actually revealing anything useful?

Usually one of the last two in my experience. And it annoys the heck out of me.

It's just not that hard to provide value and be interesting.

All it takes is…

…oh – hang on…

…that's not what this email is supposed to be about…

…the first few paragraphs were really just an example of an easy way to write an interesting and entertaining email…

…I just got a bit carried away…

So here's the point: one easy way to write entertaining emails is to have a bit of a rant.

Like I just did.

It's an age-old technique used in comedy writing to come up with funny topics.

Just have a rant about something that's annoying you.

In our case, if we make it about a topic in our field: some common bad practices or things we disagree with. Then it becomes valuable too.

We're really just harnessing the power of our own emotions.

But it's surprising how interesting (and sometimes how funny) rant emails can be.

Don’t make it too much of a habit of course. No one wants to hear from someone who grumbles all the time.

But as an exception, it's an easy and interesting email to write that your subscribers will get value from and be entertained by.

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An easy way to keep your audience entertained

Posted on May 26th, 2019.

Hopefully I didn't scare you off too much last week with my demand that you need to be entertaining to keep the attention of your potential clients.

It really is simpler than you might think. Here's one easy way to do it…

Tell them about your failures.

It's the power of schadenfreude – our innate interest in the misfortune of others.

Most of the business emails I get from people trying to position themselves as experts just catalogue their amazing successes. Winning this, crushing that.

Yawn.

No one is interested in someone who succeeds at everything. And mostly we don't believe it either.

How successful would the Avengers series of films have been if they just coasted through them easily defeating all their enemies without breaking a sweat?

Not very.

We have to see our heroes in peril – even though we know inside that they're going to pull through in the end.

So if you talk about some of the mistakes you've made…

…genuine mistakes – not the fake “I work too hard” or “I care too much” nonsense. But real screw ups.

And what you learned from them of course.

That way the story arc plays out pleasingly. You're in trouble, you figure things out, they learn from your experience.

Some of the most popular emails I've ever written follow the simple formula of “My worst X ever”.

My WORST sales meeting ever.

My worst performing email EVER.

(OK, I varied things a bit with the capitalisation :) )

Try it!

One caveat though. Make sure you've established your credibility before you start talking about your previous failures.

Someone you know to be a success who is open about their failures seems more human.

Someone who's an unknown who starts off talking about their failures comes off as a bit of a loser.

Be the former rather than the latter :)

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“Wait, I have to what?”

Posted on May 19th, 2019.

I'm going to say something now that might be a little bit scary…

Perhaps the most important factor in your success at nurturing and building relationships with potential clients is your ability to entertain them.

That sounds like quite a big ask, doesn't it? Not many of us consider ourselves entertainers.

Experts, yes.

Results-getters. Yup.

But entertainers? Er, not me.

But entertain we must.

How else are you going to hold the attention of potential clients and keep them listening, watching or reading week after week, month after month?

Because if they're not paying attention, you're not going to get your expertise and result-getting qualities across.

And no matter how useful the information you have to share is, no one wants to get a dull, dry research paper in their email every week.

The good news, though, is that being entertaining – in business at least – isn't as difficult as you might think.

Firstly, the bar isn't that high.

Most of the business emails I get through my inbox are either blatant promotions, braggy “look what I did”s or deathly dull “7 tips you've probably seen before”s.

Along with the obligatory contrived rags-to-riches story we've all heard a hundred times before.

When it comes to business emails your readers don't expect a laugh a minute. Nor do they want a huge sob story or emotional roller coaster.

All it takes is a little bit of humour.

An interesting story to illustrate a point.

An unusual or intriguing idea.

A controversial or counterintuitive point of view.

Just a little bit extra effort every email. 5 minutes more after you have the content to spice it up, make it easy to read and sound right.

Makes the world of difference. Keeps your reader's attention just that bit longer.

So your expertise and credibility gets across without you having to ram it down their throats.

And they'll tune in the next week. And the week after.

Until they're ready to buy.