Ian Brodie

Ian Brodie


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Don’t let the next big thing ruin your current good thing

Posted on September 1st, 2019.

There's a phrase I hear a lot when I talk to people about their marketing. it runs something along the lines of…

“Yeah – we did that and it worked really well for us…then we stopped doing it.”

I hear versions of it time and time again. Often in groups where people ask what someone's experience of a certain technique or approach is.

There's always someone who's done it, had good success with it, then stopped doing it.

And often they follow up with “…perhaps we should start doing it again”.

Written out like this it seems mad that you'd stop doing something that's working for you. But I've done it myself many times.

The old thing becomes boring. And something new and exciting comes along that promises even better results.

So you stop doing your old, boring-but-successful thing and try the new thing.

Usually it doesn't work as well.

But then you move on to the next new thing. And the next.

We all do it.

But maybe next time the urge comes to change what you're doing, rather than thinking about the next big thing, have a look at what's worked for you in the past you could try again.

Maybe jazz it up a bit, make it even better. But give that old, proven thing a try again. it's got a pretty good chance of working for you.

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What’s your “on ramp”

Posted on August 25th, 2019.

In his book Retention Point, membership and subscription expert Robert Skrob talks about the importance of having a “Member On-Ramp” to get your new subscription members up and running and getting value from their membership quickly.

Key activities include:

  • Reselling the benefits of their subscriptions (so they're motivated to take action)
  • Getting them to set a realistic short-term goal to work towards
  • Getting them to free-up time to do the actions they need to do to benefit from their membership
  • Giving them some quick win activities to get results fast

All aimed at what I talked about last week: time to value. Getting new members to experience the value of their subscription quickly so they become loyal customers rather than quit their membership.

Of course, you probably don't run a membership site or do subscription boxes. But the On-Ramp concept can still work for you.

For new clients, the faster they get results from working with you, the more motivated they become to do the work needed to get long term results and the more likely they are to retain you for future business.

A good On-Ramp can get you over the inevitable hiccups and roadblocks you get on many projects. I know to my own cost the problems that can happen when a client doesn't schedule enough time to work with you or assumes it will all be plain sailing.

And you can apply the On-Ramp to new contacts and subscribers too.

Every email list has a huge amount of churn: subscribers who sign up but then leave after a few emails.

Subscribers who get value from your emails quickly, however, tend to stay as subscribers for life.

Building an On-Ramp isn't hard. We just have to think about what we need to do, then make sure we do it for every new subscriber (through the initial emails they get) and every new client (through our personal interactions with them),

You can get started by asking yourself these questions:

  • What can I say to remind my new subscribers (or clients) of the value they signed up to get and why it's worth following my advice? How can I paint a picture of what things could be like if they do what I recommend?
  • How can I get them to set a realistic short-term goal for their work with me? 
  • What advice can I give them to free up time to do the work they'll need to do to achieve that goal?
  • What is one thing they can do quickly that will bring them an immediate return on investment?

Good answers to these questions will make sure your new clients and subscribers stay engaged and loyal rather than drifting off.

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What’s your “time to value”?

Posted on August 18th, 2019.

In the “Software as a Service” world they have a metric they pay a lot of attention to: “time to value”.

It's the time from someone signing up for a service (for example on a free trial or paid plan) to them first realising how valuable the product is going to be for them.

Once they realise that value, of course, they're hooked.

If they don't realise the value before their trial ends or they have to pay another monthly subscription, there's a high chance they'll quit.

Realising the value doesn't mean they need to have already got all the end results they're looking for from the service. Just enough of an indication of what they're likely to be.

Dropbox, for example, know that once someone has added a file to their shared folder, they'll “get it”. Facebook know that once a new user connects with ten friends, they'll begin to get things on their feed they're interested about and get engaged.

So not surprisingly, the goal of these SaaS companies is to get their new users to take those actions as soon as possible.

So they make it really simple. And they lead them through taking those actions as part of onboarding them into using the service.

And if they don't take those actions, they remind them in the app or by email.

They obsess about this because they know that the number one determinant of whether someone will stay with them is how fast they get value or at least see what it's going to be.

Not how much they sell the service. Or the quality of their copywriting. Or how well they build a relationship.

They know it's time to value because they measure everything obsessively.

Now most of us run human businesses, not software businesses. But there's a lot we can learn from this approach.

Firstly: do you know what value your potential clients are looking for from you when you first connect with them?

A quick hint here: people who connect with you on Linkedin or meet you at an event are looking for something very different to people who sign up for your email list.  

Secondly: are you doing everything you can to deliver the value they're looking for as fast as possible? Minimising time to value.

Do you “onboard them” when they first meet you like a SaaS firm would do?

Do you know what actions will lead them to see the value they're looking for? Do you lead them step-by-step through those actions?

Because if you don't get them to see value quickly you'll lose them.

They'll unsubscribe or stop paying attention to your emails. They won't make an effort to speak to you at the next event you're at. They won't pick up when you call.

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A surefire way to establish marketing habits

Posted on August 11th, 2019.

Last week I talked about how important it was to establish marketing habits: something you do every day or every week on the marketing front.

It's less important what you do than the fact you do something consistently.

But how do you establish those habits?

I'm sure you've tried in the past to get into the habit of doing regular marketing. But it's just not that easy to keep something up that doesn't necessarily feel natural early on.

One of the best ways to establish a new habit is to use what BJ Fogg of Stanford University calls “habit stacking”. In essence, you stack a new habit you want to do on top of one you already have.

For example, I recently found I needed to wear a heated eye mask for 10 minutes a couple of times a day to deal with a little eye problem I had.

The problem was, I always seemed to have something more important or urgent to do than heat up an eye mask then lie down for 10 minutes with it on.

I went for days where I just wouldn't wear the mask at all. And that wasn't doing my eyes any good.

In the end, I cracked the eye mask habit by stacking it on top of my coffee-drinking habit.

I made a resolution that whenever I had my morning coffee or my first coffee of the afternoon, I would use the mask.

And it worked.

I didn't have to think about anything. I just made my coffee, drank it, bunged the eye mask in the microwave for 30 seconds to heat it up, then lay down in the living room with it on.

The two habits kind of merged. I did it without thinking.

You can do exactly the same with your marketing habits.

Write down the habits you already have that you do in a similar place or time to the new habit you want to establish.

For example, if you want to write a blog post every week, what else do you do every week at a consistent time that involves sitting at your computer?

Frankly, for most of us, it should be pretty easy to find a regular slot at our desk. But you also want one when you're fresh and ready to write and be creative, not worn out.

So “5pm on Friday after I've just processed all the remaining emails for the week” is probably not the best habit to piggyback on.

But if you have a habit like I do of planning your week first thing on a Monday morning, then that can be a great habit to build on.

Turn that habit into “First thing on Monday morning I go to a coffee shop with my laptop and plan my week. Then I spend an hour writing a blog post.”

Work on one habit at a time.

Once you have your new habit established you can add others stacking on the back of other regular activities.

Or you can stack on to your new habit. So Monday morning becomes “First thing on Monday morning I go to a coffee shop with my laptop and plan my week. Then I spend an hour writing a blog post. Then I spend 30 minutes emailing and calling my top clients and prospects in rotation to keep in touch.”

Keep doing this and you'll become an incredibly effective marketer without it ever being hard work.

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Progress, not perfection

Posted on August 4th, 2019.

Here's something that can help you get more clients no matter what stage you're at in your business.

One of the things that defines top performers in any field is the habits they've developed.

Great athletes train habitually. Great writers write habitually.

And if you want to be successful with marketing it needs to become a habit for you.

Not something you do when you have time. Not something you binge at when you need clients. Something you do week-in, week-out like clockwork.

The good news is that great habits start out as small habits.

If you're not doing any regular marketing at the moment, then start by picking one simple thing to do for 15 minutes a day.

That could be emailing old contacts to keep in touch. Writing a blog post or email for 15 minutes. Connecting with potential clients on Linkedin.

And if you are doing regular marketing, you can add just 15 minutes a day to it and achieve a lot.

Make it just one thing you do each day. Don't try to do writing one day, keeping in touch the next, connecting the next.

Just keep going with one thing for a week.

Then two weeks.

Then a month.

Then 60 days.

Pretty soon you have a marketing habit and you can add something more.

And like compound interest, all the little things you do week in, week out will multiply and over time they'll have a huge impact.

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It doesn’t matter

Posted on August 4th, 2019.

Last week I talked about establishing marketing habits. How making sure you do something marketing-related week-in-week out can make a huge difference to your success at winning clients.

So what kind of habits do you need?

Honestly, it doesn't really matter.

I'm sure that some habits are better than others. But 90% of results from habits come from just doing them, not the actual habits you have.

So if your marketing habit is emailing one ex-client every day, or posting one piece of content on Linkedin, of writing 500 words towards a big blog post – as long as it's non-trivial, it will work.

What's important isn't the specifics of what you do. It's that you do something every day.

You establish a marketing habit. 

Later on, you can refine it and focus it on ever more effective techniques and tactics.

But initially, by far the most important thing is simply that you establish a habit.  That you do something marketing-related every day.

What did you do today?

More importantly, what will you do tomorrow?

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Start small

Posted on July 28th, 2019.

When I talk to people who are either starting out or revamping their marketing they often have a strong urge to start with “best practice”.

They've seen a webinar on some fancy automated funnel. Or they've seen how well someone is doing running Facebook ads.

The trouble is, these are advanced tactics.

If you try to do them on day 1 you'll struggle.

Partly it's because you're not ready. You don't hit a drive 250 yards on your first day playing golf. You need to learn how to hold the club, how to stand, how to swing.

All the skills needed for a great drive take time and practice.

And it's the same with advanced marketing tactics. We can't just “model the best” because we don't have their skills and experience (or support teams).

And partly it's because on day 1 you won't have your fundamentals in place.

All great marketing is built on a bedrock of targeting your very best clients, deeply understanding their problems and goals, and being able to articulate the value you'll bring to them in a compelling way.  

You have to be very lucky indeed to figure that our on day 1.

Instead, it takes feedback and iteration.

That's why it's unwise to build complex automated systems on day 1: they're difficult to change.

Much better to try things out on a small scale, work with potential clients personally, get their feedback directly and observe first hand the impact your marketing has on them.

Iron out the creases first by hand before you try to automate or add in more complex, inherently fragile systems.

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What really makes a difference to your marketing results

Posted on July 21st, 2019.

Danish journalist Jacob Riis famously said

“Look at a stonecutter hammering away at his rock, perhaps a hundred times without as much as a crack showing in it. Yet at the hundred-and-first blow it will split in two, and I know it was not the last blow that did it, but all that had gone before”.

I've found the same to be true in marketing.

It's all too easy to look at other people's success and attribute it to the “last blow”. But the truth is their success came from the previous 100 times they struck the rock.

Massive success in marketing rarely comes from massive action. It comes from the accumulation of good things done over time.

Relationships are built over time. Skill is built over time. Reputations are built over time.

You wouldn't take up running and expect to run a marathon in under 4 hours in your first week. Or to lose 2 stone in your first week of dieting.

But in marketing we keep looking out for that magic technique that will double our sales overnight.

And, of course, there's no shortage of people willing to sell us that silver bullet.

It's far, far better to look at your marketing like anything else you want to succeed at. 

Recognise it's going to take time. And you're going to have to work at it every day, improving bit by bit.

Maybe you'll get lucky and have a breakthrough.

But don't expect it.

And don't give up if you don't get one.

Just keep getting better and better day by day.

And finally you'll make your 101st blow and see a big impact from all that work.

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Simple questions to figure out what marketing will work best for you

Posted on July 14th, 2019.

Last week I said that pretty much any marketing technique that's “been around the block” a while can work. It's a matter of finding a technique that fits with you, your clients, your skills, and the kind of things you want to do.

Here's a simple question that will help narrow down your options.

Do you tend to work with a small number of very high-value clients? For example, a consultant working with 2 or 3 clients a year, some perhaps paying a six-figure sum or more per engagement. 

Or do you work with a larger number of clients each paying a smaller amount? For example, a coach working with a few dozen or so clients on an ongoing basis. Or like me, you might run a membership program with potentially hundreds of members.

If you're in the former situation it means two things:

1. Because each engagement is big, you'll have to build a really strong relationship with your prospective client to win it. Potentially talking to many people in the client organisation many times and maybe going through a formal procurement process.

2. Because each engagement is big, you can afford to spend more time winning each one because of the high ROI you get if you win.

So putting those together implies you need to really focus and target a small number of potential clients and put a lot of personal effort into winning each engagement. Spread yourself too thin and you won't win any of them.

That means that the sort of marketing that will work best for you will be very targeted. Things like referrals, working your personal network. Contacting high-value potential clients and offering to do a presentation for them on trends in their industry.

And your follow-up will often be quite manually-driven and personalised.

By contrast, if you work with a large number of clients every year, it means you need your marketing to reach much broader. And you can't afford to invest so much of your time per potential client on each opportunity.

That means we're talking much more automated or leveraged marketing – at least initially until an opportunity becomes likely to close.

That might mean doing presentations at industry conferences. Using online advertising leading people to a lead magnet and nurture emails. Or using content marketing or SEO to get people to that lead magnet.

And your follow-up is much more likely to be automated – email marketing being the usual suspect.

Quite a different strategy.

And all based on whether you work with a large number of clients each year (one-to-many) or a small number (one-to-few).

Worth thinking about. Because if you get it wrong you'll either spend way too much time and money personally nurturing a small number of potential clients when really you need a much bigger number.

Or you'll use mass-market techniques to try to win clients that need a personal touch and you won't get anywhere near enough to winning them.

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I can’t do this, can you?

Posted on July 14th, 2019.

I find it quite weird when I hear people say “cold calling doesn't work”.

Or “email marketing doesn't work”. “Networking doesn't work”. “Advertising doesn't work”.

There are people making each of these marketing methods work every day.

Some might be less effective than they used to be. Or difficult to learn. Or costly.

But they all work.

What “nnn doesn't work” usually means is “I can't make it work”. Or more likely “I don't like it”.

And actually, that's OK. Instead of trying to convince ourselves that something doesn't work we should admit we just don't like doing it.

And in all honesty, there are plenty of marketing methods that I just don't like. And if I don't like something I just can't do it.

I've tried.

Honestly.

I've heard all hustle and grind speeches. About how if you want something bad enough you'll do what it takes. 

And that might well be true on a sporting pitch for 90 minutes.

But try to sustain doing something you don't enjoy week in, week out for any length of time and it just won't happen.

You'll find ways of procrastinating. Avoiding. Having other priorities.

And if the thing you don't like doing is supposed to be your primary source of new clients that spells trouble.

That's why I always count whether I enjoy doing something as one of my primary criteria when I'm trying to select marketing approaches. It's right up there with its effectiveness.

The good news is there are so many different marketing approaches these days that you're bound to be able to find one that you enjoy doing.

Ignore the “experts” who tell you their method is the one best way and you must do it or you're missing out. They have an obvious vested interest.

Kiss a few frogs and find out what works for you.