Ian Brodie

Ian Brodie


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The original high-leverage business model

Posted on January 23rd, 2022.

This is the second in our short series of posts about building a “life-friendly” business. A business that can stay small and low maintenance, but reward you richly.

I mentioned in last week's post that the first thing you need is to build your business around a high-leverage business model.

In other words, a business that is set up to give you the highest return on your time rather than the highest return on investment or overall returns.

Let's look at some of your different options…

Perhaps the easiest and fastest way of getting leverage is simply to charge more.

You often hear people with limited real-world experience of professional services castigating others for falling into the trap of “exchanging time for money”.

But if you're exchanging your time for a heck of a lot of money it's rarely a problem. In essence, it's the business model that ultra high paid sportspeople, film stars and rockstars use.

It's the simplest business model. It doesn't need a big staff or complex technology or mass online marketing.

But you can't just decide to charge rockstar level fees and suddenly expect high-paying clients to come rolling in. Well, not unless the stars align and you happen to be in the right place at just the right time.

In the real world, if you want to charge super high fees then your clients have to see you as the very best or only way they can get what they're looking for. And that thing has to be urgent and high value to them.

That means you have to be smart about the area you focus your services on. And you need to invest time in becoming seen as a real leader and expert in that field.

Being seen as a leading expert means just that. You have to both be a leading expert, and be seen as one. It means you need to publish, speak, come up with fresh ideas, appear on podcasts or engage in any one of a myriad of ways of getting your expertise visible.

Years ago the Hinge Research Institute studied the impact of perceived expertise on the fee rates professionals were able to charge and how in demand they were.

They found that being well-known for your expertise in a region or an industry was enough to get you 4-8x the fee level of a typical professional. And you would get 2-3x the demand for your services.

The impact of that on income and quality of life is huge.

For example, a “low leverage” consultant might try to bill 5 days a week but only get an average fee rate because they're not particularly known for anything outside their client base. And they might well not manage to get booked up for all those days anyway.

On the other hand, a “high leverage” consultant might spend 2 days a week working on marketing to increase their visibility and only 2 days a week billing. But that marketing means they become known as a leading expert and they can charge 5x the fee rate of the “low leverage” consultant. Net net they work less and earn more.

That's a hypothetical example, of course, but very much achievable. If you invest time in marketing to become seen as a leading expert or authority.

And that's the thing most people miss. Authorities don't appear out of nowhere. You've got to work at becoming seen as an expert.

Skip that marketing work and you'll find yourself forever frustrated by the feeling you deserve much higher fees, but rarely getting them.

Next time we'll look at the second high-leverage business model: leveraging other people.

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Online Courses

The easiest way to sell online courses to corporates

Posted on January 21st, 2022.

Selling to corporates can be hugely rewarding. But it can also be incredibly slow and painful. Especially when you're selling something they've never bought before – like online courses.

Covid-19 has changed things somewhat and brought online courses up the priority list. But by and large, people in corporates don't like to take risks on new things, because those risks tend to be one-sided.

If things go well, the company gets the benefit rather than them personally. But if things go badly, it's often career-ending for them.

So if a large organisation hasn't bought online courses before it can be a long and painful process for them to make that first purchase.

Unless…the online course comes bundled with something they're already used to buying.

That's why the easiest way to sell online courses to corporates is often to add them on to existing work you're already doing for them or proposing to them.

Doing live training? Add an online version of the course as an option to help reinforce the learning after the course is over. Or for new joiners or others who weren't able to attend the live sessions.

Doing a live workshop? Add an online training option before the workshop so that workshop itself can make real progress fast rather than having to spend half the time getting everyone up to speed.

Doing a consulting project? Add an online training option to ensure that new processes and methods introduced in the project are implemented effectively and that the improvements stick.

Proposing a training project to a client with a strict budget, or where travelling to each of their offices is going to be prohibitively expensive? Use a blend of live and online training to make the project more affordable while still getting the benefits of live sessions where they're really needed.

There are all sorts of ways you can integrate online courses into live work. And they're all much, much easier to sell to clients than a standalone online course because they don't seem anywhere near as new and risky.

But the reality is that most people just don't offer them.

They propose the same old type of live sessions they've always proposed, rather than spending just a little bit of time to figure out how they can add online courses into the mix.

And in doing so, they miss out on potentially a huge opportunity to start selling online courses.

Because even if an online course add-on is only a small amount of revenue initially, it opens the door for more online courses in future – including standalone options.

Once you've delivered and your online courses are a known and trusted quantity, it's much, much easier to sell more of them.

But only if you can get that initial foot in the door.

Of course, this only works in situations where you're already selling other services to them. In upcoming posts we'll see how you can break in to brand new corporate clients using the same principle of decreasing perceived risk.

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More Clients Memorandum

Building a “life friendly” business

Posted on January 16th, 2022.

This is the first in a short series of posts about building a “life-friendly” business.

One that's not all about massive growth, scaling and empire-building.

But instead is about earning a good living without working too hard, and focusing on the things that make life worthwhile.

A business that can stay small, but reward you richly.

I'm not saying this is the best way to run your life or business. And certainly not that I've got it all figured out. I'm just sharing ideas and thoughts on what's working for me and what I'm learning on my journey.

My hope is that you find it useful and it connects with what you're hoping to achieve yourself.

I'm going to start by summarising four big pillars that I think you need to build a life-friendly business. In future posts I'm going to expand on each one and talk about some of the principles and practices that make running this type of business easier.

And I really must stress this is a bit of a “learn as you go along” stream of consciousness rather than a polished guide. But I hope it helps.

The first key pillar is that you need to be following a high-leverage business model.

It sounds obvious when you think about it, but if you want a business where you don't have to work long hours to make a decent living then your business needs to be set up so that you can earn what you need in a few days a week. 

There are three tried and trusted ways of doing this:

  1. Charge rockstar level fees – so you only have to do billable work for a few days a week to hit your targets. Value based pricing or payment by results are essentially variations of this – you're disconnecting your fees from your hours to allow you to earn more while delivering great ROI for your clients.
  2. Get others to do the delivery work for you. This is the classic professional service firm “pyramid” where the partners sell and supervise the juniors, while getting the majority of the rewards for the work delivered.
  3. Create and sell “products” (like online courses) that aren't dependent on your time to deliver them and so can earn more without stretching you timewise. This is my personal preference and as I'll explain in an upcoming post, fits best with the “life friendly” approach. For me at least.

The second pillar is that you need to be selling a “high want” product.

It doesn't matter if you know your client really needs what you're offering. If they can't see it, if it's not a big, urgent “close to the jugular” problem for them then it will take lots of time and energy to persuade them to buy.

And if you want to earn a great living without burning yourself out, you don't want to be spending half your time persuading people they really need something they don't think they need.

Your third pillar is to nurture a fan-level following.

What I mean by that is you need enough people who already trust you, like you and want to buy from you that when you offer something they want, half the battle is won.

It's the complement to having a high-want product. A fan-level following means you have people who would prefer to buy that product from you. 

You don't need millions of them. But you need enough of them so that you're not forever scrabbling around trying to find an audience and trying to convince them to buy from you.

The fourth pillar sounds a bit boring, but it's vital. It's to be productively prolific.

That fantastic leveraged business model, super attractive offer and wonderful people who want to buy from you all gets sabotaged if it takes you months to get a product out of the door or days to create a little marketing video.

High leverage needs you to be able to do the right things (for you) fast and effectively. Otherwise that lovely free time you've earned gets burned up while you agonise over an email or a blog post.

I'm sure there's more than these 4 of course. And I'm sure that you've got your own experiences and insights too.

But I've found that focusing on a small number of variables helps to get a grip on things and make big improvements. So my next posts will expand on each of these pillars and give some tips on how to make them work.

I hope they'll help.

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More Clients Memorandum

An Alternative…

Posted on January 9th, 2022.

Is it too late to say Happy New Year? I hope not. I kind of enjoy it.

I've been thinking about the year ahead, as you do at this time. And I've been reflecting on how so little of what others seem to be writing and advising about the upcoming year connects with me at all.

I don't know about you, but all this talk about scaling and massive growth and building an empire just leaves me cold.

It reminds me a bit of how ambitious I was when I was younger. About how I was going to get promoted and run my own division. Then when I became a consultant I was going to make partner super fast, and then become a practice lead and then…

…and then I kind of grew up.

At some point, it just dawned on me that all of that was about proving myself to the world. About what others thought of me. All of it was unnecessary. And none of it made me happy.

What made me happy was time with family and friends. Doing things I enjoyed. Working with good people on projects I felt meant something.

When I grew up a bit my goals shifted away from all those big, bold ambitions and focused more on earning a good income without working too hard or for too long, so I could spend more time actually living.

I've done pretty well at that. And this year I've been thinking about the sort of business and the sort of activities that allow you to do it.

An alternative to the “scale your business” dogma that seems to dominate entrepreneurial advice these days.

In the next few weeks I'm going to be sharing more about this kind of approach to business that's worked well for me and for others.

But until then, I wish you all the best for a brilliant new year.

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Online Courses

Quality vs Speed: Do We Really Need a Trade-Off?

Posted on January 5th, 2022.

Hope this New Year is treating you well. I have some big plans and tons of new content I want to share with you this year about building online courses.

But today I want to focus on something that's been bugging me for a while. A kind of paradox if you like.

In my interviews with successful course builders I always close by asking them for one big tip they would give to a friend thinking about creating an online course that would most help them succeed.

Two themes have come up time and time again.

One is speed.

You never really know if a course is going to click with your audience until you offer it for sale. And you never know exactly what they want until you show them something and get feedback on it.

So one of the biggest keys to success is to get a minimum viable version of your course out there quickly, offer it for sale and get feedback on it. Don't wait until you've perfected it or got all the bells and whistles or a super polished presentation.

But the second big theme is quality.

With an online course, you're not just competing with local competitors. Your course buyers could (and often do) buy from anyone in the world.

Your course needs to stand out and be brilliant quality to succeed in a harsh red ocean of other courses.

And, of course, it seems like there's a trade-off between these two themes.

On the one hand, you need to pull your course together quickly and get it out to your audience to get feedback.

On the other, you need to ensure it's super high quality to stand out against all the competition.

This really bugged me at first.

Did I have to sacrifice one for the other? Or find some kind of happy medium trade-off? Or was one of the themes simply wrong.

But eventually, I realised that there's no trade-off at all…if you think more deeply about what quality means.

As a course creator spending all your time building a course it's easy to assume that quality means the production values of the course…

…an impressive website. High-quality videos. Forums, certificates, gamification, the whole learning management kit and kaboodle.

But that's not what the vast majority of your actual clients care about.

They care about getting results from the course. Fast.

Of course, if the website is super slow and they can't understand what the videos are telling them then they're not going to learn effectively and they won't get results from your course.

But as long as the production values are OK, what's really important is the effectiveness and practicality of what you teach.

Powerful ideas. Simple plans that work. Shortcuts.

You can get these across without investing a small fortune or slaving away for months over a fancy website.

Quick, practical videos. Templates. Copy and paste examples. Live sessions where you answer questions. Nothing that takes an age or needs super high production values.

But super valuable.

So if you're getting bogged down creating your course and it's taking ages, think to yourself “what do my best customers actually want from this course? What's quality to them?”

– Ian

PS – I very often find that when faced with a painful trade-off or two goals seemingly in conflict, there's often a hidden assumption buried in there that just isn't true (in this case that “quality” means high production values).

Look for those assumptions. Challenge them. And you just might find.a way to have your cake and eat it.

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More Clients Memorandum

At Christmas: Avoid Silver Bullets

Posted on December 19th, 2021.

It's that time of year when we look back at how things have gone and think about what we might do differently next year.

And obviously, it's the time when people try to sell us their latest “best year ever” silver bullet.

I've bought my share of silver bullets in the past. But my experience has been that it's not the big things (that often we never implement) that make a difference for most of us.

It's doing a handful of things consistently better.

Keeping in touch with a few more people a bit more often.

Making sure our products and services are just that bit more focused on the biggest, most urgent issues our clients face.

Making it a bit easier for people who are close to being ready to buy to take a first, low-risk step with us.

Sharing our content a bit wider and a bit more often.

Cutting out some less effective things you do out of habit to make room for things that work better.

Changes like this can be the difference between a so-so year and a great year for many of us.

And they don't need a silver bullet, some huge complex “funnel”, massive expenditure or doing stuff you don't feel comfortable with marketing-wise.

They're easier. But they're also harder because you have to stick at it consistently rather than just shelling out some cash and hoping it will all change overnight.

I'm sure silver bullets work for some people. But my money's on consistent implementation of small improvements for most of us.

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Online Courses

How a “distinctive point of view” is rocketfuel for your online course

Posted on December 10th, 2021.

Last week I talked about how important it was to differentiate your course given the huge number of options your potential buyers will have online.

And one of the best ways to do that is to base your course around a unique methodology or “distinctive point of view”.

If you think about it, we all do what we do in different ways.

No one approaches marketing or building courses in quite the same way that I do. And no one does what you do in the exact same way you do it.

Normally we don't make a big deal out of those differences. We get on with doing what we do and getting results for clients and hope those results will speak for themselves.

But in the world of online courses, everyone will claim to get the same big results you get. Your buyers need some way of differentiating between courses and choosing the one that will be best for them.

Differentiating based on a unique approach is particularly powerful because:

  • Almost by definition it's very difficult for someone to copy your unique way of doing things (whereas they can all claim they have great service, get great results, etc).
  • Doing things differently means it'll feel different to anything your potential customers have tried before. If (like most people) they've tried courses in the past and not had much success, the fact your course does things differently will give them hope they can succeed this time.
  • It's much more marketable. For example, no one is going to invite you onto their podcast or webinar to talk about how you do sales training the exact same way everyone else does it. But they will invite you on if you have a new and interesting approach their audience hasn't heard before.

Now when I talk about a unique way of doing things, I don't mean the mechanics of how you run your courses. That's important, but the fact that you split your courses into micro learning or do things more interactively or whatever isn't going to bring floods of new customers to you.

Having a unique approach means teaching your customers how they can do things differently in your area of expertise.

For example, when Brian Dean teaches content marketing for SEO he doesn't teach you how to create content your audience will value. He teaches you how to identify the influencers in your market and how to create the type of content they will value. Content they'll link to and share so more of your audience gets to see it and it ranks higher in searches.

Of course, it has to be valuable to your audience too – but the primary focus is on figuring out the type of content your influencers will link to and share.

When I first heard him express that concept years ago my initial thoughts were “wait, that can't be right…oh hang on…oh…yeah…that makes sense now you think about it…I can see how that works…and actually, it might just work for me”.

That's the kind of reaction you want when potential customers hear about your approach…

…a little lightbulb going off where they're a little puzzled at first, then they get it, then they begin to think “this might work for me”.

That's what powers them to find out more about your course and eventually to invest in it.

And you need to be able to trigger that reaction in just a few sentences. Perhaps with a course name and subtitle or a few bullet points, or an explanatory model.

We'll discuss how to do that in our next post.

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Online Courses

Why would someone buy your course?

Posted on December 3rd, 2021.

I went to the barber's yesterday and got myself a half-decent haircut.

For some unknown reason, there are three barber's shops in close proximity in our tiny village. So plenty of choice.

But not anywhere near the amount of choice you have when it comes to buying an online course. You can almost literally choose from any supplier in the world as long as the course is in a language you understand.

Which brings up the important question for course builders: given all this choice, why should someone buy their course from you?

In my experience there are 5 ways you can set your course apart from the very many others on the market. But only 3 I'd recommend.

You could, of course, make your course cheaper than everyone else's. Not a smart strategy and not one that is likely to last long as someone else is bound to undercut you.

You could try to make your course bigger and more comprehensive. A decent strategy for a larger organisation with the resources to do so. But not a great strategy for the likes of you and me.

The first viable strategy is to focus on a narrow niche that plays to your strengths. There's less competition in narrow niches, but they're usually big enough to sustain a solid business for a small firm or individual course builder.

The second viable strategy is to differentiate based on your own credibility, personality or relationship with your audience.

If you're a well-known expert in your field, have a long track record of success, or have built a strong relationship with an audience (e.g. your own email list) then that can differentiate your course from others.

People buy from people they know and trust and that relationship can be your edge, even if the course itself is similar to others.

And finally you can base your course on a unique methodology or approach.

Rather than just teaching standard material, if the core of your course is a methodology or model or approach that's unique to you it becomes impossible for competitors to copy.

And because the approach is different to what anyone else is offering it'll be new and compelling to potential buyers. And it means you can focus on teaching the unique aspects of the approach rather than covering everything related to the topic.

For very many people this will be the most effective way of differentiating yourself while minimising the amount of work needed to develop an effective course. And the reality is that we all have our own unique approaches to how we deliver our work – it's a matter of codifying and communicating them in a compelling way.

Using a unique methodology or framework comes across in many of the interviews on the Course Builders Hub.

And next time I'm going to explore how to use a unique methodology or “distinctive point of view” to create a course that's different and rather easier to sell.

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More Clients Memorandum

My Sourdough Disaster!

Posted on November 26th, 2021.

Like seemingly half the world, I got into baking sourdough bread during the pandemic.

I can't tell you how many terrible loaves I baked before I hit on a decent “formula” that worked for me and was easy to do. Now we get a fantastic batard every time.

Well, every time except today.

Last night I made the mistake of making pizza while I was supposed to be shaping the bread and popping it in the fridge overnight. And I plain forgot to do it.

I woke up this morning to a big lump of overproofed dough.

I'm going to bake it anyway, but it's a good reminder not to take on too many things at the same time. You'll inevitably mess one of them up.

But there's perhaps a more important lesson that applies just as well to building courses.

Because even though I messed up this loaf, all I've really “wasted” is maybe 10-20 minutes of my time and the cost of 400g of flour.

If today's loaf doesn't work I can quickly rustle up some more dough and get going again and have one ready tomorrow.

When it comes to courses it's important to start with that “rapid testing” philosophy.

In particular, you never know whether your course is going to sell until you offer it to people to buy.

Probably the biggest mistake you can make is to spend months and months creating tons of content and trying to make it as perfect as possible before market testing it.

It's much better to do your research, then create a course outline and offer it for sale in advance of building it – for example as a live online workshop.

If enough people sign up you create the content and run the workshop. Then turn it into a more official course afterwards, confident that it'll be a good investment because you know the demand is there.

If not enough people sign up you refund the small number who bought and go back to the drawing board. Rather like me with my sourdough.

Following this rapid testing approach means you're much more likely to hit on a course that will sell. And it gets you out of the trap of being so invested in your initial idea that you just keep trying to make it more and more perfect and never get it to market.

You'll see that rapid testing philosophy echoed in many of the interviews on the Course Builders Hub.

I'll say more about rapid testing approaches for courses in future posts – including what to do if you've got trapped in the perfectionism loop and haven't managed to launch your course yet.

But for now I just wanted to re-stress that if you haven't created or launched your course yet – it absolutely won't take you months and months. You can have a simple workshop designed, sold and delivered in weeks.

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Media Pack

Posted on November 25th, 2021.

So I should probably say right from the start that I really dislike long, self-promotional "about me" pages that waffle on about how great the person is or how they started from nothing to become a zillionaire and if you just pay them a bunch of money you can do the same.

But it might help a bit to tell you a bit more about me and what you can expect from me on this site.

Firstly, the important stuff. The kind of stuff that friends know:

I’m 54 years old. I live in Cheshire in the North of England. I’m married to the wonderful Kathy, and we have two children – Chris & Robs.

I also suffer from being a supporter of Newcastle United – so not surprisingly my mood varies significantly depending on how horrifically they have been playing or which dodgy billionaire has decided to buy us this month.

I’ve been a consultant since 1994. Before that, I had a proper job doing some techie R&D type stuff. But pretty much from the moment I started consulting and working with clients to help them improve their businesses, I knew this was what I wanted to do.

As I progressed in consulting I had to learn how to market and sell. Something which I was far from a natural at and really struggled with early on.

But thanks to some great mentors, some hard work, and a lot of trial and error I learnt what it takes for someone who isn’t an extrovert and who doesn’t feel comfortable “selling” to be successful at winning clients.

For the last few years I’ve focused on working with other consultants and coaches to teach them what I’ve learnt (and continue to learn) about how to win clients.

And in particular, how solo professionals and small firms can win clients without spending all their time on marketing or having to become some kind of technical genius to do so.

The sad truth is that most marketing and sales training for consultants is created by marketing specialists, not consultants. People who love marketing and spend most of their time on it – often with the aid of a full-time team.

That’s very different to the reality for most professionals who focus primarily on their client work and need to fit their marketing around that.

For us, it’s simply not practical to learn complex methodologies, highly technical systems for advertising on Facebook or Google, or approaches which involve spending all your time posting on social media.

What we need are simple, practical strategies we can implement quickly and fit into a busy working day.

We don’t need to become super slick salespeople or professional marketers. We just need to use marketing strategies that harness our strengths: our expert knowledge in our fields and our work with clients.

So that’s what I work on with my clients.

If that kind of approach feels like it could work for you then the best thing to do is grab my free “Value-Based Marketing Blueprint”. It’ll show you exactly what you need to do to build your steady flow of leads and clients without needing to become a pushy salesperson, SEO expert, technical geek or professional content creator.

You can sign up for a free copy and my follow up client-winning tips by email by clicking here:

After you sign up you'll get an email with details of how to access the blueprint - along with my regular emails with tips and strategies for winning clients.

And talking of emails...

If you want to learn how to use email marketing to win clients while building authority and adding value, then check out my book Email Persuasion.

Over the last 5 years it's probably been the best selling book on email marketing on Amazon. it's certainly got the most 5-star reviews.

What others say about Ian

One of the Top 50 Global Thought Leaders in Marketing and Sales
Top Sales World Magazine

A smart man and rainmaking expert
Ford Harding, author of Rainmaking and Creating Rainmakers

Ian’s low-key, self-effacing style belies some deep content mastery
Charles H Green, author of Trust Based Selling and co-author of The Trusted Advisor

When are you going to get off that computer and start tidying your office?
Kathy Brodie, long-suffering wife.

Ian Brodie
Learningcloud Limited
29 Dean Road
Handforth
Wilmslow
Cheshire
SK9 3AH
United Kingdom

Tel: 01625 326 989

Learningcloud Limited: Registered No: 06372487. VAT Registration No: 922 3892 18

And finally, here’s my Official Facebook Page and my best-selling book on Email Marketing on Amazon.

If you’ve worked with me you can leave a review for me on Google here.