Ian Brodie

Ian Brodie


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3 quick tips for getting more high quality work done

Posted on October 21st, 2016.

Most productivity tips are about saving time or cranking out more output.

But sometimes the most important thing you can do is improve the quality of what you're doing. For most of us, that means improving the quality of our thinking and our focus on the task we're doing.

Here are three simple things I've been doing recently which have been working for me:

#1. Stop using your phone in queues. 

This is all about improving your ability to concentrate and avoid distractions. If you can force yourself to stop whipping out your phone to check emails and social media when you're standing in a queue to get a coffee, then you're building up your resistance to distraction.

Just look around instead, take in the atmosphere. Observe people around you. Or just think about something.

The more you're able to “stand the boredom” without needing to stimulate your brain with an injection of email or Facebook, the more you'll be able to concentrate when you have an important thinking task to do.  

 #2. Use Driving/Walking Time as Thinking Time.

Next time you need to drive or walk somewhere, resist the temptation to just switch on the radio or pop in your headphones. Set yourself a thinking task for the journey and use the silence.

Recent things I've done have been to brainstorm the number one goal my new program will help clients achieve, to flesh out the main ideas for an email, and to think over a problem a Momentum Club member asked for help with and come up with some solutions. 

Set a goal for your thinking time – the thing you want to focus on and the output you want. Then during the journey be mindful of where your mind is and if you find yourself drifting off to other thoughts, bring yourself back to your thinking task. 

Just like tip #1, this will also increase your ability to concentrate on other activities too.

#3. Disconnect. Use Pen and Paper. 

We spend so much time online and at our computers, the temptation is to do everything there. 

But usually, your best thinking doesn't happen when you're typing into a word processor.

Instead, when you're brainstorming or trying to structure something, use pen and paper. Sit in a quiet room away from your computer and focus entirely on the job at hand. 

I'll admit here, I cheat a bit with this one. I use my iPad and pencil. It means all my thoughts, ideas, sketches, doodles and other useful output are captured in one place. But it also increases the temptation to quickly check emails or look something up online.  

So far I've been OK at resisting temptation. Not great. But if I find myself with an urge to check email I'm generally able to refocus on my thinking task. 

You'll notice all three of these tips are simple. They seem trivial even. Just avoiding checking social media in a queue, thinking instead of listening to the radio, and using pen and paper instead of typing. 

But each of them makes inroads into improving your concentration and focus and your ability to avoid distractions. And for knowlegde workers like us, that ability to focus and think clearly is a huge competitive advantage.

Try just one of these tips this week and notice the difference.

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Which world do you live in?

Posted on October 18th, 2016.

I had a chat recently with an old friend who was telling me about the problems he was having with many of his customers.

“They're all tough b*stards”‘ he said. “They'll screw me down over anything. Always trying to get something for nothing.”

“Your thing about ‘loving your customers' doesn't work in my world. It's dog eat dog.”

My friend is a lovely guy, but his “world” sounds like a terrible place to be.

And in my experience, you can choose whether to be in a world like that or not.

By that I don't mean you can somehow change your mindset and the world will bend to your will (though I've definitely found that having a sunny outlook changes the way people react to you).

What I mean is that you can choose to take action to make sure you're living in a world with great clients that are a pleasure to work with.

That action is to get good at “lead generation”. To have a steady flow of new potential clients coming in to your business.

If you're in a lead desert with very few leads, you basically have to work with whoever you can get. And sadly you're going to end up with tough customers unless you're lucky.

If you have a surplus of leads, significantly more potential clients than you could work with, then you get to pick and choose. You can focus on clients who are the very best fit for you and who you're going to enjoy working with.

Simple in theory. But generating lots of high quality leads isn't easy. For many people it's the hardest part of marketing. That's why they end up desperately negotiating and bargaining with the few leads they have to persuade them to become clients.

In my next few emails I'm going to be focusing on what I've found to be the best methods of generating leads right now – particularly online.

Until then, just bear in mind: more leads = more choice.

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5×5 Magic

Posted on October 13th, 2016.

Last week I mentioned I've been doing something I call “5×5” to help keep me focused on my most important tasks. It's working pretty well.

It's really a version of something I've done for years when I've been doing one-off projects, but now I'm applying it to ongoing activities.

For me at least, projects tend to be the things I do where I waste the least time and get the most done. And a lot of that is because of having a very focused project plan.

When I'm embarking on a new project like creating a new product or exploring a new marketing channel I make a plan. I write down my overall goal for the project, think through what deliverables I need to produce, then identify the most important activities I need to do to create those deliverables and achieve the goal.

Being rather lazy, I always try to cut down the list of activities to only the ones that are absolutely necessary to hit my goal.

You could call that “value engineering” I guess, but I call it “not wanting to work too hard” :)

The end result is I get very focused on only the most important activities and don't mess around with “shallow work” that achieves something but doesn't really have a big impact. 

A few weeks ago when I looked at where I was wasting the most time, I noticed it wasn't with my projects. It was with my ongoing activities. The things I do week in, week out to run my business.  

So for me, growing my email list, getting more Momentum Club members and serving them well, and growing my influence in the consulting/coaching world are my three biggest ongoing goals. Each week most of the things I do somehow relate to one of those three big goals.

But what I haven't done is analysed each of those goals in the same way I would with a project goal to figure out what are the most critical activities that have the biggest impact on them.

Of course, I have a gut feel for it. But that's not enough.

It's all too easy to chat and answer people's questions on a random forum related to marketing thinking it's helping me to position myself as a marketing expert for consultants. But in the cold light of day, every minute I spend doing that is a minute I'm not spending doing something with more impact like writing a book on marketing for consultants, creating a new product, or even helping people in a forum focused more directly on marketing for consultants for example.

This is where 5×5 comes in.

Technically, it's actually “3-5 x 3-5” – but that doesn't sound so snappy.

Here's what you do…

Step one: make a big list of your most important ongoing goals. Usually, that's the easy bit. For me, my top 3 jumped out.

I had some other minor goals, and I initially listed some important goals that were actually one-off projects, like creating new products or revamping my website. For this list you want to focus on things you'll be working on week in, week out pretty much all year long.

Make sure you get the right level of goal. “Make loads of money” is too high level. You want a goal where you can quite easily see the things you need to do to achieve it.

With goals, you normally want to set some sort of measurable target like “grow Momentum Club membership to 500 members by the end of 2017” but it turns out that for this exercise you don't need to be so precise. Just knowing that I want to grow membership (and make sure I deliver great service to all my members) is enough.

Narrow down your list to the top 3-5 most important goals. Yep, you have to prioritise. Which ones are going to have the most impact on your business short or long-term? Which ones do you have a burning desire to achieve?

Doesn't matter what criteria you use, you have to narrow them down. You can't do everything.

Step two: for each of your chosen goals, brainstorm all the activities you could do on an ongoing basis that would contribute to achieving them.

For growing and serving Momentum Club my list included running and improving my Facebook ads, adding new sources of traffic, running and improving my “more leads and clients” webinar where I promote membership, testing and improving the conversions on my sales page and checkout, creating new content for Momentum Club on a regular basis, answering questions in the Momentum Club forum, creating new offers/packages, doing more joint ventures to promote membership, etc. 

I came up with a dozen or so activities. One important one only struck me a day after making the initial list, so give yourself some “sink time” before finalising it.

Do the same for all your 3-5 goals.

Then go through each of the activities and highlight the 3-5 ones you believe will have the most impact on achieving the goal.

There's no hard science to this. Sometimes you might have evidence that one activity is a big driver of that goal. But often it will just be based on your experience and gut feel. That doesn't matter. What's important is that you make choices.

My suggestion is to review this list every 3 months and to adjust if it turns out that some activities weren't as effective as you thought.

You now have your 5×5 (or “3-5 x 3-5”). Somewhere between 9 and 25 key activities that you're going to be doing on an ongoing basis week in, week out.

You won't necessarily be doing every activity every week. But what you'll do is that every week when you come to fill your schedule with activities, this is the menu you'll look at to fill in the slots in your calendar.

Of course, you'll have meetings and other commitments too. And you have the activities related to any one-off projects you're working on (if you have a lot of other commitments like this, I recommend you go for at most 3 ongoing goals).

By filling up your schedule each week with your most important activities you'll be avoiding too much “dead time” where you just decide to do something ad-hoc and you inevitably end up doing some shallow work that's easy and gratifying but not important.

Now as you're reading this you've probably spotted a flaw in the plan.

Just because an activity doesn't make it into your 5×5 doesn't mean you don't have to do it.

It's doubtful that answering emails is one of the top 5 activities for any goal. But you still need to do it. It's doubtful that contributing to an expert roundup blog post is going to be in my top 5 for growing my influence in the consulting/coaching world, but if I had 15 minutes spare it wouldn't be all that bad a thing to do (and might be a nice distraction from more focused work).

So in addition to scheduling in your important 5×5 activities, you need to schedule in a little time each day for shallow work. Maybe 20 minutes before lunch and before finishing for the day to catch up on emails. Maybe another 20 minutes twice a day for social media posting, etc.  

It depends, to some degree, on how many emails you typically need to process. For me, it's quite a lot (I don't take phone calls so I get more email). So I've started scheduling in 3×30 minute slots during the day for email and social media.

The good news is that apparently, our brains can only handle about 4 hours a day of really focused deep work. So in any working day, there's actually plenty of time to fit in the shallow work. The key is we need to schedule the shallow work around the important 5×5 deep work rather than just jumping from task to task ad hoc and inevitably taking the easy path to shallow work most of the time.

5×5 is working well for me so far. Truthfully, I don't always stick to it. Far from it. I don't think my “focus” muscle is well developed enough yet after years of being too easily distracted.

But it's coming. Last week I got more deep work done than I have in a long time. I made huge progress on thinking about a new service I want to offer, and I wouldn't have been able to do that without focusing my time down on my 5×5 and my big projects.

Your next step: up to you really. It took me half a day to work through my 5×5. It's a commitment. But honestly, I'd recovered that time in real work done in less than a week.

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Shake things up

Posted on October 12th, 2016.

Yesterday I shared my article from 2011 about how today, there's a huge danger that your clients see you as simply a commodity vendor because they've already decided what they think they need way before they ever speak to you.

Recent research by the CEB in “The Challenger Customer” backs this up: clients don't call in suppliers until, on average, they're 57% of the way through their decision-making process.

That's after they've decided what their problem is and what they think the solution needs to be – traditionally areas where a good supplier will work with them to help inform and shape their thinking and establish themselves as an expert and preferred provider in the process.  

And, of course, since they haven't got near the level of experience or expertise as you, there's a good chance they've settled on the wrong solution. Or at best, a sub-optimal one.

In the article, I talked about how, when you meet potential clients, you might well need to challenge their thinking to get them on the right track (and re-establish yourself as the expert).

But that process applies to so much more than just meetings with clients.

It has to start with your marketing.

With your marketing, you have a chance to inform and shape the thinking of potential clients long before you ever meet them. So that when you do meet, you're not positioned as a commodity vendor but instead as the person who gave them a “lightbulb moment” that helped them understand what they really had to do.

But how much of your marketing really does create “lightbulb moments”?

Speaking for myself, not enough.

And looking out there at the oceans of articles, blog posts, videos and podcasts I see very little that offers new insight.

If your next blog post simply summarises the same best practices that everyone else is talking about then what's the point really?

Even if it's a really good summary and is useful in its own right, it's not advancing your cause with your clients. 

Sure, it means potential clients know that you know that stuff as well as your competitors. But that just reinforces their view of you as a commodity vendor.

To work to generate real leads, your content needs to challenge, not just replicate what everyone else is saying. It needs to help your potential clients see the mistakes they're making or opportunities they're missing. It needs to lay out your own unique vision or point of view on how things should be done.

Risky. Because they might not agree with you.

But not as risky, in my view, as having them agree but see you as a commodity.

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Use this prime time wisely

Posted on October 9th, 2016.

Like many people these days I'm trying to eat a bit more healthily. And like many people I don't always manage to live up to my goals on this front.

But one thing I do manage to get right is breakfast. For some reason it's much easier for me to have a healthy breakfast every morning than it is to eat healthily the rest of the day.

I guess I have more willpower in the morning. And apparently that's in line with recent research which shows that our mental capacities degrade significantly during the day. They're at their strongest shortly after you wake up and you basically “wear out” your decision-making and thinking abilities and your willpower as the day goes on.

That's why it's important to do the things that require the greatest thinking capacity or the greatest willpower early in the morning.

Things like planning and decision-making. Thinking deeply about a problem or a project you're working on.

But certainly not reading and answering emails or taking calls. That'll wear you out on on some of your least important tasks.

Early morning is a great time for marketing and keeping in touch. Many of us don't find marketing all that natural. So it requires both willpower and brainpower to make a good job of it.

My suggestion is to block out time each morning for your marketing, while you're fresh. Compose a few messages to keep in touch with your contacts. Work on that article you're writing or that presentation you have coming up to potential clients.

Morning = Marketing.

It's a great “healthy” habit to get into and will do for your business what a healthy breakfast does for your body.

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I wish I’d had more of this vital trait when I started out

Posted on October 2nd, 2016.

I'm pretty sure I've said in a few earlier emails how much I admire people with courage.

And my experience has been that courage can be incredibly helpful in sales.

Now I don't mean the macho, full of bravado type “courage” you see lots of people in sales demonstrate. The kind of folks who don't take rejection to heart and can make 1,000 cold calls without inwardly dying like most people would.

I'm talking about a different sort of courage. But to my mind, more important.

The courage to admit to a client or prospect that you don't know the answer to their question right now.

The courage to tell a client when you think there's a better option for them than hiring you.

The courage to (respectfully) tell a potential client when you think they're wrong, or when you don't think they're being straight with you.

The courage to ask tricky questions that might have uncomfortable answers.

The courage to keep quiet and let the client do the talking.

The courage to pass control of the meeting over to the client or prospect and ask them what they'd like to do next.

This isn't macho courage. It's real courage. The kind of things most of us avoid doing. But the kind of things that lead to wonderful results.

I wish I'd had more of this when I started out :)

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You do too much

Posted on September 28th, 2016.

You do too much – we all do.

We have too many projects on the go. So progress is glacial.

We have too many products and services. So we confuse our clients.

We do too many different marketing activities. So we never get good at any of them.

We spend too much time on what Cal Newport calls “shallow work”. Things that have benefit, but aren't in our top 5 biggest impact things we do.

Things like tweeting, discussions in Facebook groups, going to local networking events.

Things that have value, and for some people they're important.

But for most of us they sit at 10 or 13 or 17 in our list of important things to do. We do them because they're easy. We do them because they're a distraction from hard work that requires focus and concentration.

But every minute we spend on them is a minute not spent doing something more impactful.

I caught myself doing a bunch of low value tasks this week. So I've set a modest goal of identifying and stopping one activity that takes 30 minutes or more a week, but isn't in my top 5 or even top 15 most valuable things I do.

30 minutes a week doesn't sound like a lot, but it adds up to over 3 days a year.

I don't know about you but I could do with an extra 3 days a year :)

I'll update you on my progress next week. But more importantly, I'd like you to think about what you're doing that isn't adding much value and you can safely cut out.

It could make a big difference.

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If they don’t learn, they don’t buy

Posted on September 25th, 2016.

Last Sunday we bounced around the important idea that all sales come from conversations. With the obvious implication that you need to get more conversations with potential clients (rather than trying to automate or outsource everything).

But how do you handle those conversations?

Well, the accepted wisdom is that you need to ask questions. And I'm not going to disagree.

But in my experience, most people ask questions the wrong way.

I'm not talking here about open vs closed questions, problem questions, leading questions.

I'm talking about the purpose of the questions you ask.

Ask most people what the purpose of the questions they're asking in a meeting with a potential client is and you'll hear things like “to find out what they need”, “to find out if I can help them”, “to price qualify them”, “to build rapport”.

Notice anything in common with those questions?

They all benefit the seller, not the potential client.

Your potential client gets nothing from those questions: they're all about giving you useful information. They come out of it no better off than they went in.

Of course, you get useful information which helps you know what you might need to do to help them. but the process of questioning hasn't been all that great an experience for them, just a grilling.

And it hasn't set you apart from your competitors either. You asking a bunch of questions to find out what they need feels pretty much like everyone else asking questions to find out what they need.

Nothing wrong with asking these questions. But they're not enough if you want to stand out.

My advice is to also ask questions that really get your potential clients thinking. That help them see things in a new light. That trigger lightbulb moments where they have to stop and really think hard about something.

Questions that they benefit from. That they learn from.

Obviously there aren't any standard, canned questions that you can use that do this in all circumstances. 

But you can come up with these insightful questions if you do some preparation.

Think through the work you do with clients and make notes on the surprising things you find. Especially things that run counter to what accepted wisdom is in your sector.

If everyone says you should specialise, but your clients have been successful positioning as generalists, that could be the foundation of a good set of questions.

If everyone says “stories sell” but you've had success using facts and data, that can be the basis for good questions.

It's not easy to come up with insightful and insight-generating questions. If it was, everyone would be doing them.

But if you put your mind to it, you can identify questions to ask that will help your potential clients understand their situation better, not just tell you what they already know.

And if your potential clients come out of a meeting feeling smarter, it won't be long before they'll become paying clients.

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Where do clients come from?

Posted on September 18th, 2016.

Where do clients come from?

I'm talking here about higher end clients. People who hire you for consulting, coaching, training, legal advice, accountancy, etc. People who pay big money.

Every client I've ever had has come from a conversation.

I know that sounds trite. Of course we have to speak to people before they hire us. But if you look at a lot of marketing and the way people run their business you'll see that very often we're geared up to actually avoid conversations.

First thing you hear on the phone these days when you call a business for help is a message telling you that most of your questions can be dealt with on the web (yes, I know that, I tried and it didn't work, that's why I'm calling you). They don't want to speak to you really.

We all do it. We screen our calls. Get other people to speak to clients for us. We have meeting booking systems that mean we don't “waste time” talking to people to get a meeting scheduled with them. I know some people in professional businesses who even have their PAs send out their email newsletter for them so it's not even coming from the person themselves.

I'm a huge fan of automation as I'm sure you know. But if we think we can get big sales without speaking to people we're kidding ourselves.

Instead, we should use our automations to trigger conversations, not stop them. And we should use them to make sure we're speaking to the right people.

That's why I love simple things like asking new email subscribers what their biggest problem or challenge is (in areas I can help them with).

If someone has subscribed to my regular emails it's a safe bet that they're at least interested in the sort of problems I help people with, otherwise they wouldn't have subscribed.

And if they take the effort to write me an email telling me what their big problems are, it also tells me that those problems are pretty urgent for them and that I must have built up enough trust and credibility with them already for them to be willing to share that very personal information with me.

Are these people worth having a conversation with? For a service business, you bet they are.

Way, way more so than a conversation with someone I happened to have met at an event, or even someone who's been referred to me.

Clients come from conversations.

So make sure your marketing is getting you more of them with the right people, not fewer.

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How to write so your audience will listen

Posted on September 11th, 2016.

In any marketing it's vital that you're able to communicate with your audience in a way that gets them to actually listen to you.

Nobody listening, nobody paying attention = nobody buying.

Now I've written before about some of the key principles here:

  • Make sure you understand your potential clients at as deep a level as possible: know their hopes, fears, aspirations, goals. What they like, what they hate.
  • Try to write (or speak) conversationally. In the way a friend or trusted business colleague would communicate.
  • Use stories and examples, make it real and concrete for them.

Of course, that's easier said than done. If I look back at some of my early blog posts and emails I cringe at how stiff and formal they sound. Even today over 8 years later I often lapse back into trying to sound clever.

If you're not used to writing it can be tough to find a voice that works well and really connects with your ideal clients. So here's a simple technique that might work for you: study things that you know work.

Just to clarify: I said “study” not “copy”.

What I mean is that you take a piece of marketing or writing that you believe works well with your audience and you study it to figure out why it worked. WHat was the headline? Who did it target? What got their curiosity? How did they keep that going to get your to read (or watch) further etc.

I'm not a big fan myself, but some people advocate hand-copying something in order to learn from it

What you're trying to do is embed the patterns and style in your brain so that eventually, you'll integrate those successful patterns in your own writing.

Not verbatim, of course. Not copying. But learning. Apparently the more you write out material that's worked, the more you pick up little subtleties from them. They infuse the way you yourself write in future.

It's important you do it by hand by the way. Recent research in cognitive-neuroscience, including a landmark study at Princeton and the University of California, has shown that we learn differently and better when we write things rather than type them.

For many decades, professional copywriters and a number of fiction writers too have developed their styles by copying out classic works in their field by hand to learn the style of the masters.

That doesn't mean they ended up becoming imitators. Hunter S Thompson for example, hardly a copycat, reportedly wrote out “The Great Gatsby” and “A Farewell To Arms” by hand in order to learn the styles of F Scott Fitzgerald and Ernest Hemingway.

He had his own completely unique voice. But it was informed by study of those masters. Not just by reading them, but by copying out their exact words.

I haven't got the patience for that. But I definitely try to study what works. Not just listen to people telling me why it worked but figuring it out for myself from first principles.

It's a bit of a slog, but it's worth it.