Posts tagged as:

customer service

Beyond Customer Service

24 September 2009

I popped in to the post-office today to post a few parcels off with some “goodies” in them for friends.
At the counter next to me an old lady was showing one of the assistants an old newspaper with a really old photograph showing a scene from about 80 years or so ago. She was telling [...]

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Pain at John Lewis – a lesson in awful customer service

22 April 2009

One of the prerogatives of being a fairly well read blogger – especially of a sales related blog – is that every now and then you get to rant about a bad customer service experience you’ve had.
This is my time.
And it’s a doozy.
I’ve just spent the best part of an hour being grilled by the [...]

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