Comments on: High Prices really do influence Perceived Quality

By: Ian Brodie | Professional Services Business Development

Ian Brodie | Professional Services Business Development — Mon, 21 Jan 2008 10:38:07 +0000

Glad to help.

If you’re a student you may be able to get free access to the original study in the Proceedings of the National Academy of Science here: http://www.pnas.org/cgi/content/abstract/0706929105v1

Also, you’re probably aware of this, but the standard work on Service Quality is the SERVQUAL model by Len Berry.

Rgds

Ian

By: nfad

nfad — Mon, 21 Jan 2008 08:54:32 +0000

I’m doing a service quality module and this entry really enlightened me loads on the lesson i just had a few hours ago.

Thanks!:)

By: Ian Brodie | Professional Services Business Development

Ian Brodie | Professional Services Business Development — Mon, 21 Jan 2008 00:23:24 +0000

Thanks Allen – I hope I can keep going!

Ian

By: Allen Taylor

Allen Taylor — Sat, 19 Jan 2008 22:43:04 +0000

I found your site on technorati and read a few of your other posts. Keep up the good work. I just added your RSS feed to my Google News Reader. Looking forward to reading more from you.

Allen Taylor