Just one question: Where do I get the Einstein Action Figure ?

So very very true; but I’d never phrased it so concisely. Thank you!

That’s exactly the experience I have, and I also deal with both types. The salespeople need to reflect, the professional services folk need to practice muscle memory.

The most extreme case was a haughty law firm who told me they didn’t need to do ‘exercises,’ it would be sufficient simply to tell stories of other firms’ experiences doing exercises–their brilliant lawyers would be able to quickly intuit what was going on with the other, lowly, law firms, and thereby gain the knowledge more efficiently.

It reminded me of the woman who brought her young son to school, and told the teacher, “Claude is very sensitive; if he misbehaves, just slap the child next to him, he’ll get the message.”

Thanks for a useful insight.